Wildlife - Landscape - People

Responsible Travel is the world's leading marketing platform for tour operators and accommodation owners committed to responsible tourism with over 375 specialist operators and hundreds of accommodations worldwide. We only promote holidays that have been carefully pre-screened by us to ensure they meet our criteria for responsible tourism and members must provide visitors with a real connection with the people, the landscape, the culture and the environment. We call this helping them to 'travel like a local'.

Job vacancies in travel companies

Holiday Helpdesk Sales Specialist - Responsible Travel: 22k p.a. + 2k OTE + max 3k bonus - Brighton, UK
The role
An exciting opportunity has arisen to work on our Holiday Helpdesk in our Brighton office. The role focuses on customer needs, helping them to find the right holiday provider. In some cases they will have clear idea of the holiday they want and may just require further information, which you'll arrange for our tour operators to provide. In other cases they will need guidance and you will need to expertly determine their requirements in order to discuss different holiday styles and options to ensure you send their holiday enquiry to the most suitable of our tour operators.

Our aim is that every customer leaves us feeling that they've dealt with someone who really cares about them and their travel experience and has delivered a high standard of service. We hope they'll return to the site, and tell their friends.

Your main task will be dealing with phone enquiries, and customer travel enquiries via email.

A key part of this role will be learning about the respective areas of expertise and strengths of the many different tour operators that we market. You should possess outstanding customer service skills, work well to targets and be passionate about both travel and responsible tourism. Ability to multi task, work well under pressure and confidence in dealing with customers both via email and telephone is imperative. Initiative to tackle situations quickly and calmly as they arise is essential. The ideal candidate will have travel sales and customer services background.

This is a fantastic opportunity to work with the world's leading responsible tourism organisation and become part of our friendly and energetic Brighton team.

Key skills required
  • Excellent telephone manner. Ability to build rapport very quickly is essential
  • Sound travel knowledge and well travelled with a minimum of two years+ travel industry and customer services experience desirable
  • Enthusiasm and passion for travel and for responsible tourism
  • Initiative and confidence in taking on new tasks
  • Ability to self-manage and prioritise
  • Experience, knowledge and interest in working for a website
  • The ability to work under pressure and remain patient and cheerful

Hours and salary
Contracted working hours are 40hours a week. Current weekly shifts cover opening hours between 9am and 7pm Monday - Friday and 10am - 4am Saturdays. Typical shifts are 10am - 6pm or 11am - 7pm Monday - Thursday, 10am -6pm Friday and 10am - 4pm Saturdays.

Please note that the above shifts may change in the future as we see business growth and may include working Sundays and Bank Holidays.

The salary is 22,000 per annum + 2,000 on target earnings + maximum 3,000 bonus.

Please send CV and covering letter detailing why you think you would be suitable for this role to rosy@responsibletravel.com. Applicants need to be based in the UK at this time. Applications close on 31st May 2017. Position to start early June 2017 but we can be flexible if necessary.

[Posted: 10 May 2017]

Jobs we never have
We are based in south-east England, in Brighton (we do not have offices elsewhere) and as we do not operate tours we do not employ guides, tour leaders, activity co-ordinators, trip organisers, or anybody outside the UK.

UK law requires employers to pay the National Minimum Wage for any kind of work, including work experience, internships or placement schemes.
At present we are only able to offer internships that are fully funded by a third party. We are sorry that we are unable to consider applications for internships where full funding is not already in place.

We work mainly with Sussex university, who offer fully funded internships to their students, and would consider students from other fully funded internship programmes. Linked below are the internship job descriptions that we have with them to give you a sense of what we offer. The exact roles we are able to offer to fully funded interns will depend on our requirements at a particular time.

Sorry, internship applications are now closed for 2017.

We do offer up to 4 students a year the opportunity to volunteer at our offices. Volunteers are under no contractual obligation to perform work or provide services and the primary aim is to give students the opportunity to shadow members of the various teams at Responsible Travel. We may come to informal arrangements with someone to carry out a specific task. You offer your time and effort for free. Volunteers do not qualify for the national minimum wage. Unpaid volunteer placements details:-
  • There will be no specific hours of work, but the opportunity is only open for one full week
  • There will be no outline duties that a student is expected to perform
  • We will not rely on individuals on volunteer placements to fulfil real jobs
  • They are 1 week in duration (we are a small team, from experience this is enough)
Sorry, volunteer applications are now closed for 2017.

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