Menu

Jobs at responsibletravel.com



responsibletravel.com is the world's leading marketing platform for tour operators, accommodation owners, day trip operators and visitor attractions committed to responsible tourism with over 350 specialist operators and 1000s of accommodations worldwide. We have over 350,000 visitors per month and a database of 160,000 past bookers and enquirers. We only promote holidays that have been carefully pre-screened by us to ensure they meet our criteria for responsible tourism and members must provide visitors with a real connection with the people, the landscape, the culture and the environment. We call this helping them to 'travel like a local'.

responsibletravel.com and our staff are based in south-east England and we do not employ guides, tour leaders, activity co-ordinators, trip organisers, or anybody outside the UK for positions in any of the destinations we promote. Please see below for vacancies at responsibletravel.com, and from some of the members we represent & other responsible tourism organisations.
Job vacancies



Marketing Co-ordinator - responsibletravel.com: £18,000 (Brighton, UK)

At Responsible Travel we're here to connect the world's best small tour operators with people looking for real & enriching holidays. Starting with just 2 tour operators in 2001 we've become the leading place to find tours from over 400 small & specialist tour companies in 197 countries.

As tourism grows globally the opportunity for real holiday experiences diminishes, and the impacts of tourism on places & local people (not always positive) grows. We've found the secret is treating local people & places responsibly and they deliver great holidays for our customers which is borne out by our amazing reviews.

Job description

We are seeking a Marketing Coordinator to join the fast-paced marketing team whose primary objective is to raise the profile of Responsible Travel and increase the effectiveness of our marketing campaigns. While you will be actively involved in all aspects of our marketing planning and implementation, the main focus of this role is to ensure the successful coordination of the World Responsible Tourism Awards, now in their 12th year.

Responsibilities

1. World Responsible Tourism Awards

Management of the World Responsible Tourism Awards is the primary role of the Marketing Co-ordinator. It is anticipated that the weighting will be approx 2-3 days per week February to mid-October, moving to 5 days a week through to mid November.

You will be the central contact point for Awards activity, ensuring the smooth planning and management of the Awards process from pre-launch through to post-ceremony. While not responsible for delivering all activity, it is your responsibility to co-ordinate across multiple stakeholders, both internal and external, to ensure priorities and deadlines are met, and that a successful event is delivered. It is a diverse role that is mainly administrative, but also includes marketing and writing. The role includes:
  • Organisation & administration of the World Responsible Travel Awards
  • Working with event host WTM (World Travel Market at Excel, London Docklands)
  • Briefing graphic designer on design work
  • Coordinate with media activity
  • Supply information for category sponsors
  • Supply information for headline sponsor
2. Core marketing activity
  • PR & media
  • Content marketing & Co-publishing
  • Social media
3. Marketing support activity
  • Screen potential members' Making a Difference statements to gauge eligibility for joining site
  • Source images for website, product pages, guides and marketing purposes
  • Support design and content team in guide builds
Personal Attributes

Customer relationship management is a key part of this role, both one-on-one and as a central, coordination point across wider stakeholder groups. As such you must be diplomatic and a good negotiator who is sensitive to the needs of, and demands upon, others.

You will possess strong negotiating skills and have the confidence and ability to liaise with a broad range of stakeholders at all levels.

You will be highly organised, displaying excellent time management skills with the in-built ability to multi-task, coordinating a variety of activity in different areas at any one time.

We are looking for someone who has a "real can do, jump in with both feet" attitude.

Essential Skills & Competences
  • Internet savvy
  • Excellent communication skills, both written and oral
  • Diplomatic with the ability to work at many levels, across multiple stakeholders
  • Experienced with Microsoft word, excel and PowerPoint
  • Very well organised
  • Good English both written and verbal
  • Experience of social networking sites for personal use (as a minimum)
  • Proven experience of working in a busy marketing environment within a customer focused organisation
  • Ability to work under pressure and to tight deadlines
Salary & conditions
  • £18,000 pa.
  • This is a permanent full time contract starting February/March 2015. It is not suitable for this role to be recruited on a part time or job share basis.
  • The role is office based and the office is located in Brighton city centre.
  • This role reports into the Head of Marketing.
To apply

Please read the full job description here.

Please send your CV and covering letter to sasha@responsibletravel.com by the closing date of Monday 9th February at 9am.

[Added 21 Jan 2015]



Operations Manager - Wild Frontiers: Circa £25,000 p.a. (London)

MAIN FUNCTIONS OF THE JOB:
  • Being responsible for the overall operations of approximately ¼ of all WF escorted group tours (EGTs)
  • Negotiating with ground handlers to contract services for EGTs at competitive prices
  • Liaising with ground handlers with regards to EGT allocations, rooming requirements and any additional services required
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation
  • Dealing with extensions to EGTs of up to and including approximately 5 days in duration
  • Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour dossiers, pre-departure information (PDI) docs as well as web copy.
  • Maintaining an accurate record in the database of all EGTs and EGT bookings
  • Quoting, holding and booking flights for clients via airlines or flight consolidators
  • Preparation of pre-tour paperwork for tour leaders including accounts
  • Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
  • Keeping Sales and clients informed with regards to any tour changes
  • Rotation of the 24 hour emergency mobile (typically 2 in 8 weeks)
  • Dealing with client enquiries (when called upon to do so by Sales) with knowledge and politeness by phone/email or in person
  • Helping out at trade shows and slide shows
  • Managing any operational & crisis issues whilst tours are on the road
MAIN JOB CHARACTERISTICS/REQUIREMENTS:
  • A passion for travel and an acute understanding of the often complex nature of adventure travel organisation
  • Ability to set and work to deadlines
  • Good knowledge of travel geography, itineraries and visas
  • Attention to detail, ability to plan ahead
  • Able to work on own initiative
  • Customer service capabilities, able to deal with a variety of clients
  • Multi-tasking skills
  • Patience and persistence in dealing with foreign countries and getting answers
  • Excellent telephone manner, with excellent written and spoken English
  • Excellent organisation/communication/interpersonal skills
  • Good presentation, clean and tidy
  • Computer literate
  • Numerate
  • Ability to deal & negotiate with clients and agents face to face, by phone & by email
  • Understanding of what the adventure/cultural traveller wants to experience
  • General knowledge and keen interest in travel
  • A commitment to good ethics and responsible travel
Equipment Used:
  • Windows XP (or later), Microsoft Word, Microsoft Excel, Axum Reservations System.
Qualifications Required:
  • Degree level preferred
Experience Required:
  • Experience in tour operations with adventure travel a distinct advantage. Travel experience in the developing world essential. Tour-leading experience highly advantageous
IT Skills Required
  • Reasonable working knowledge of Windows XP (or later) and Microsoft Office packages.
Hours of Work:
  • Monday to Friday 9:00am to 5:00pm or 10:00am to 6:00pm.
  • Saturday half-days worked on a rota system (max 5 per annum) 10.00am – 2.00pm. This can then be reclaimed as time in lieu.
  • Occasionally you will have to attend trade shows and functions as required.
  • Possible overseas trips for training/research purposes.
Benefits:
  • 22 days holiday per year.
  • Travel insurance on company trip overseas.
  • BUPA health cover.
Salary:
  • Salary circa £25,000 p.a.
  • £50/week when managing the 24hr emergency duty phone.
To apply:

Please contact emmab@wildfrontiers.co.uk.

[Added 14 Jan 2015]



Group Tour Operations Assistant - Wild Frontiers: Circa £20,000 p.a. (London)

MAIN FUNCTIONS OF THE JOB:
  • Assisting the Group Tour Operations Department in a wide variety of areas
  • Chasing clients for passport information, insurance details, next of kin information and other key details
  • Dealing with clients’ queries by phone and by email
  • Liaising with ground handlers with regards to visa documentation
  • Adding/editing/updating trips on the web
  • Collating Feedback responses for trips
  • Printing out & posting Joining Instructions
  • Ensuring that First Aid kits are kept well-stocked
  • Managing the satellite phones and other equipment
  • Liaising with Operations Managers & Sales regarding the most popular extensions and creating extension templates with guide pricing
  • Maintaining the foreign currency spreadsheet
  • Adding and maintaining accurate tour-leader records in AXUM (our client database)
  • Creating and maintaining tour-leader profile records for distribution with final documentation
  • Maintaining a spreadsheet with transfer and first night/last night costs etc.
  • Ensuring that Travcour and Visa Machine have an up-to-date list of trips for which they are our preferred visa provider
  • Updating the Road Map (an internal spreadsheet with various data fields) on a monthly basis
MAIN JOB CHARACTERISTICS/REQUIREMENTS:
  • A passion for travel and a solid understanding of the often complex nature of adventure travel organisation
  • Ability to set and work to deadlines
  • Good knowledge of travel geography, itineraries and visas
  • Attention to detail, ability to plan ahead
  • Able to work on own initiative
  • Customer service capabilities, able to deal with a variety of clients
  • Multi-tasking skills
  • Patience and persistence in dealing with foreign countries and getting answers
  • Excellent telephone manner, with excellent written and spoken English
  • Excellent organisation/communication/interpersonal skills
  • Good presentation, clean and tidy
  • Computer literate
  • Numerate
  • Understanding of what the adventure/cultural traveller wants to experience
  • General knowledge and keen interest in travel
  • A commitment to good ethics and responsible travel
Equipment Used:
  • Windows 2013, Microsoft Word, Microsoft Excel, Axum Reservations System.
Qualifications Required:
  • Degree level preferred.
Experience Required:
  • Experience of having worked for a group tour adventure a distinct advantage.
  • Travel experience in the developing world highly beneficial.
  • Knowledge of the group tour experience highly advantageous.
IT Skills Required:
  • Reasonable working knowledge of Windows 2013 (or similar) and Microsoft Office packages.
Hours of Work:
  • Monday to Friday 9:00am to 5:00pm or 10:00am to 6:00pm.
  • Saturday half-days worked on a rota system (max 5 per annum) 10.00am – 2.00pm. This can then be reclaimed as time in lieu.
  • Occasionally you will have to attend trade shows and functions as required.
  • Possible overseas trips for training/research purposes.
Benefits:
  • 22 days holiday per year.
  • Travel insurance on company trip overseas.
  • BUPA health cover.
Salary:
  • Salary circa £20,000 p.a.
To apply:

Please contact emmab@wildfrontiers.co.uk.

[Added 14 Jan 2015]

Convert currencies