It is your responsibility to ensure that the operator that you book with has been given your voucher code. Please make the operator aware of this at the time of booking. Without the voucher code the operator will not be able to apply your voucher discount.
Vouchers can only be used against holidays or accommodations marked as eligible. It will be marked 'Gift vouchers can be used with this holiday' clearly on the holiday page. If there is no mention of voucher use on the holiday page then vouchers cannot be used against this holiday.
Only one voucher/voucher code can be used per booking.
Vouchers cannot be replaced if lost, stolen or destroyed.
Vouchers can only be used with Responsible Travel approved members towards full and final payment for any holiday or accomodation marked as eligible. They may not be used against a deposit or other part payment.
Vouchers are non-refundable and non-exchangable.
In the case of vouchers with a minimum spend the full minimum spend must be reached within the same booking in order for the voucher to be redeemed.
Your voucher must be used by the expiry date given.
Vouchers can only be used to pay for the holiday or accommodation as seen on Responsible Travel and cannot be used towards other expenses such as food, drink, spa treatments etc.
To use your voucher you must make your initial holiday enquiry via our website. If you do not register your initial enquiry with the holiday provider via our website and instead contact them directly then your voucher cannot be used against the holiday.