Reviewed on 25 Jul 2010 by Isabel Villena
1. What was the most memorable or exciting part of your holiday?
Petra was just incredible; everyone should visit this wonderful city and landscape. Just visiting Petra justifies the travel.
2. What tips would you give other travellers booking this holiday?
I wouldn't recommend the services of this tour operator; they send us a really wonderful tour and timetables that was not accomplished (mostly in Jordan), the last transfer to Cairo was an 8 hours night ride from Taba with a security guard (we think it's unacceptable that we were not warned of this situation, when it's forbidden to travel at night with tourists), they didn't send us the timetables in advanced (that we requested a few times) and once there we had a lot of spare time that they profited to offer us complementary activities with an extra price (not really cheap), and other few things too long to write. We felt that the Egyptian Operator wanted only our money, but really well treated by the Jordan Operator. We feel cheated mostly by the organiser of the tour (Yosri), so the information he gave us before our holidays weren't accomplished, an he wasn't capable to say nothing after our return to Spain, even if he knew that we were not happy with the tour so we spoke with our operator in Cairo (Rashid).
3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?
Not really, we felt that the money that tourist spend there don't go to the population, but to the government and enterprises who don't use this money to ameliorate the country, it seems like a really poor country but it's one of the most visited countries.
4. Finally, how would you rate your holiday overall?
If we don't care about the tour operator, Egypt is a worth place to visit (mostly Cairo and Luxor), diving the Red Sea is just wonderful (we really recommend Emperor's Divers Operator), and Jordan is a really beautiful country (everyone should visit Petra).
Read the operator's response here:
First of all let me seize this opportunity to transmitting you all our best & sincere wishes from our Customer Care & Quality control department. We thank you very much for receiving your feedback addressed to responsibletravel and to us. Please be informed that your comments are very important. It helps us detecting the area of complain to fixing it quickly and conveniently also to avoid possible customer dissatisfaction before it happens. We are concerned about the satisfaction of our clients to ensure that services meets our expectations according to our evaluation system which was set up especially to measuring quality of service, analyzing results for future planning and measuring guest satisfaction as well on monthly basis, also we never lose contact with our clients even after their way back home. Our objective is providing superior customer satisfaction and to building long lasting relations & loyalty with our esteemed clients.
We extend our sincere apology for any concern that happened to you during your trip to Egypt & Jordan dated from June 3rd 2010 to June 16th 2010. After reading the review you have posted, I would like to answer your comments point by point as your review was not really clear or specific,
2. I invite you to look at the final confirmation sent by Yosri in which all information was detailed and clear, the day by day itinerary, inclusions, exclusions, all necessary historical information’s in both Egypt & Jordan. Regarding the last transfer from Taba to Cairo (on the way back from Jordan), that day there was no flights Taba/Cairo adapted to this date, otherwise Yosri could have granted you a flight.
The distance from Taba to Cairo is 720km so it is very normal that Taba to Cairo would take approx 7 hours, also you moved at afternoon, we had to grant you a security Guard, this is obligatory with the check points on the road. These are imposed by Egypt Government to ensure security for all travelers. If you move at afternoon, with a distance of 720 km, it is automatic that you drive at night. It is not forbidden to travel from Cairo to Taba or from Taba to Cairo, everyone can use the road at night, and the only thing is that needs special permission from the Egyptian Authorities, there are some regulations to be followed not only by us but all tour operators.
Now if any of the services that were mentioned on the contract, that you did not receive, we are fully ready to compensate, as I explained that our main objective is to satisfying our customers. I would appreciate if you have missed any service that you did not have, please advice with many thanks.
3. Well, I only have to thank you for this last point of view, if you see that Egypt might be a poor country but very rich in terms of culture, civilization and history which have been lasting from 5 thousand years ago. It is not bad to participate in ameliorating our country and develop the Tourism Industry as an economic Sector which represents one of the major national income for the country,
I would like to thank you very much for your feedback, as it always help us ameliorating our quality of service, also we are at your entire disposal if any of the services that you have missed or not received, we are ready to compensate as to keep a long lasting relations with our dearest customers. Thanks once again for your constructive comments and please do not hesitate to come back to us for any help or assistance we might supply.