Reviewed 05 Feb 2012 by Pip Tregidgo
1. What was the most memorable or exciting part of your holiday?
The first week, followed by the second. We had so many experiences it is almost impossible to pick out the best. Our favourite place was Luang Prabang.
2. What tips would you give other travellers booking this holiday?
Take far less luggage than you think you will need but remember sensible shoes.
3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?
In some ways, yes.
4. Finally, how would you rate your holiday overall?
8/10 (still taking it in!)
Reviewed 09 Feb 2010 by John Parker
1. What was the most memorable or exciting part of your holiday?
The Killing Fields and Limb fitting centre - both very real, the one very practical. Both gave some insight into the countries as they are today, and the struggles of those who live away from the tourist route
2. What tips would you give other travellers booking this holiday?
Be prepared for a lot of travelling, for extreme heat and humidity, and for staying in very western hotels which are so far removed from anything that the local people can even dream of. For being voyeuristic and giving nothing back to help in any way.
3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?
No, not at all - the hotels were owned - mainly - by Westerners - and thus the high prices that we paid for such accommodation and service was going predominantly into western pockets and westerners pensions (the hotels would be keeping their shareholders happy). Very little of what we paid could have gone into the pockets of those who actually need the money - and then it did nothing for those living in villages with no health care, no sanitation etc. Travelling around in an air-conditioned bus can only be harmful to the environment.
4. Finally, how would you rate your holiday overall?
We were too organised in Cambodia. In neither Laos or Cambodia did we have contact with local people or get away from the western places, or learn much about the culture.
Read the operator's response here:
Dear John,
Thank you very much for you comments. As the head of Our Responsible Travel Committee and the driver of our company's main responsible travel commitments, your feedback is appreciated, and of course makes me a little disappointed. We work very hard to make sure that our holidays are accurately represented on websites and in brochures and that client holiday expectations are exceeded or at least met. Monitoring of survey feedback indicates that this is indeed the case in over 95% of our clients' holiday experiences.
The body of your feedback concerns the type of accommodation we chose for this tour, which - by and large was comfortable 3 to 4 star standard in Cambodia (and in Chiang Rai), and comfortable 2.5 to 3 star in Laos. In point form, these are some of the issues our company believes are of relevance in selecting 'responsible' accommodation for group tours of up to 16 people:
- It can be 'more responsible' to stay in western hotels which work legally and contribute honestly to the local tax base (so that public infrastructure such as schools, hospitals and roads can be built, and incentives for the dimishment of corruption exist), than it can be to work with locally-owned accommodation which does not contribute to the tax base. (This said, you will see from below that none of the hotels you stayed in are western-owned.
- The hotels we use possess public liability insurance (we check on this annually). As a reputable tour operator it would be somewhat irresponsible (and certainly legally irresponsible) for us to deliberately use accommodation which does not possess such insurance. Many 'local hotels' do not possess public liability insurance.
- We have made a conscious effort to work with hotels which commit to our supplier agreements (these are signed annually and commit to the maintenance of core service standards and to the condemnation of child and female prostitution and exploitation). We see this as a very responsible measure, and one which we can not enforce well with much accommodation in Asia.
- We endeavour to use hotels in Cambodia which are certified by ChildSafe, an organisation which commits to the principles of protecting the rights of 'at risk' children in Cambodia. This tour uses the Sunway hotel in Phnom Penh (which is certified) and the Royal Bay Inn Angkor in Siem Reap (which is also certified).
- None of the hotels on this tour are owned by westerners. ownership arrangements for the hotels you stayed in is as follows: Wiang Inn in Chiang Rai (100% Thai owned), Phetsoksay in Pakbeng (100% Lao owned), Sala Prabang in Luang Prabang (100% Lao owned), Novotel in Vientiane (100% Lao owned, although the hotel is managed by a French chain), Sunway in Phom Penh (100% Cambodian owned, although management is Malaysian), Sambor Village Hotel (100% Cambodian owned), Royal Bay Inn Angkor (100% owned by Lao national).
All the hotels on this tour are owned by individuals or families. All train local staff up with tourism and hospitality skills, and many of these skills can be internationally useful, career and economy building and provide sources of income which might not otherwise be available to employees.
- As a group operator, we need to work with hotels which can keep aside regular blocks of 9 rooms, often 18 months into the future.
- We believe that the accommodation on this tour is consistent with general and specific comments we make about accommodation on websites and in our brochures.
On other matters:
- We would love to consider using vehicles without air conditioning, however if we did this we would deal with constant client complaints, and possibly very sick (heat affected) clients. As you know, Southeast Asia can be a hot part of the world.
- We do think that inclusions such as a carefully sourced cooking class in Luang Prabang, use of foot touring in Luang Prabang, a visit to an orthotic and prosthetic centre in Vientiane and a visit to the ChildSafe centre in Phnom Penh allow for good opportunities with local people. These opportunities are also available during free time, which we feel has been well scheduled throughout this tour (keeping in mind the need to include sightseeing in a limited timeframe.
If I can provide any further, or more detailed information about the efforts we go to in order to work responsibly, please do let me know. Once again, thank you for your feedback - it keeps us on our toes!.