Holiday protection
We are members of the Travel Trust Association; which operates a two level Travel Protection Plan. These arrangements only apply for holidays which you book direct with us and not for holidays you buy from other suppliers after enquiring through our website (see here for holiday protection in these instances)
1. Trust Account
When you book with us direct and we collect your money, we have to deposit it into a Trust Account. A Trust Account is a bank account designated to hold you the customers' money.
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account. We cannot use that money without this dual authorisation.
2. Travel Trust Association Guarantee
In addition to your money being held in trust, you also have a financial guarantee from the Travel Trust Association.
This is a very low cost insurance policy under which the TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 it guarantees to reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate - you can see the terms of our guarantee on the TTA website at www.traveltrust.co.uk/guarantee.
Should we the TTA member become insolvent, in most instances your money will still be held within the TTA member's Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of us becoming insolvent.
Should we a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, they will administer a claim for a refund of money that you have paid to a member for your holiday.
All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.
1. Trust Account
When you book with us direct and we collect your money, we have to deposit it into a Trust Account. A Trust Account is a bank account designated to hold you the customers' money.
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account. We cannot use that money without this dual authorisation.
2. Travel Trust Association Guarantee
In addition to your money being held in trust, you also have a financial guarantee from the Travel Trust Association.
This is a very low cost insurance policy under which the TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 it guarantees to reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate - you can see the terms of our guarantee on the TTA website at www.traveltrust.co.uk/guarantee.
Should we the TTA member become insolvent, in most instances your money will still be held within the TTA member's Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of us becoming insolvent.
Should we a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, they will administer a claim for a refund of money that you have paid to a member for your holiday.
All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.
