These full and frank independent reviews are from travellers who have booked directly through Responsible Travel. They are not edited by us or any of the companies we work with. Find the real story, from real travellers below.
Renny Gye review 10 Jul 2012
1. What was the most memorable or exciting part of your holiday?
The whole thing was amazing, being able to go out to parts of Svalbard that other ships can't get to was fantastic, and the wildlife that we saw there was the overall highlight.
2. What tips would you give other travellers booking this holiday?
Book directly with the operator (the actual company that runs the trip - rather than an agent) to ensure that you get the correct packing list, pick-up information, flights, etc.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
Yes definitely, the operator are obviously very concerned with preserving the nature in Svalbard and being environmentally responsible.
4. Finally, how would you rate your holiday overall?
Read the operator's response here:
We are delighted to learn that you had an enjoyable trip to Svalbard. We feel that seeing polar bears in their natural habitat is one of the most rewarding wildlife experiences and we are glad that you agreed with our choice of expedition which takes you to some of the more pristine areas.
Sorry to hear that you feel people should book their trip directly. As a UK tour operator we are members of both the Air Travel Organisers' Licensing (ATOL) and Association of Bonded Travel Organisers Trust (ABTOT) meaning all bookings originating from the UK that are made with us are 100% financially secured and each of the components you book with us we are responsible for. If there is a problem with one of them, either prior to departure or while you are away, we provide you with help and assistance and peace of mind. For non-UK clients we can also arrange insolvency cover.
In regards to pre-departure information we do provide all of the information supplied by the local operator to our clients (in a different format), however we are currently looking at ways of making this information more accessible.
As ever thank you for your constructive comments and please do not hesitate to get in touch if we can ever assist you again with your future travel plans in any of our destinations.