These full and frank independent reviews are from travellers who have booked directly through Responsible Travel. They are not edited by us or any of the companies we work with. Find the real story, from real travellers below.
Jane Marie Bellamy review 9 Jan 2007We were very disappointed with our holiday it was terrible value for money. We were originally considering Egypt or Thailand but decided against it to have a New Year holiday where we were bound to have a better quality of accommodation. Andorra seemed ideal. We were not expecting the awful 1 star accommodation provided for the price we paid. The rooms or hotel in general were just not acceptable for family groups. The operator should without a doubt have used a cleaner and more suitable hotel.
Also it is no ones fault that there was no snow in Andorra but we were promised that all activities would take place. Because of this promise we went ahead with the trip. Only to discover that activities did not take place. Out of the 16 people on this holiday all 16 were very disappointed and each family complained directly to the operator during the first couple of days of the holiday. The operator has not yet bothered to deal with this situation.
Read the operator's response here:
We were sorry to hear that the Bellamy family did not enjoy their recent trip with us to Andorra. Over the last three years we have used the Hotel Roc for all our family groups both in summer and winter and, on the whole, have had excellent feedback with particular praise for the friendly staff and atmosphere.
We understand that there were some cleanliness issues on arrival that were subsequently dealt with and our whole team in Andorra made the utmost efforts to ensure that the rest of the holiday was up to the usual high standards. It is unfortunate that the lack of snow disrupted some of the range of activities on offer but feel that great efforts were made to try to provide as fun and varied a programme as possible. We were in contact with clients during the course of the holiday to investigate the issues raised and were prepared to help one family return home early. This was declined. We have contact from one family since their return and are investigating all the issues raised.
We remain confident that this holiday is an excellent opportunity to experience a range of winter activities from a comfortable base. A number of clients have returned to the hotel again under their own steam and a similar group the week before, over Christmas 2006 , gave us good feedback from their holiday.