These full and frank independent reviews are from travellers who have booked directly through Responsible Travel. They are not edited by us or any of the companies we work with. Find the real story, from real travellers below.
John Brown review 20 Jul 2014
1. What was the most memorable or exciting part of your holiday?
2. What tips would you give other travellers booking this holiday?
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
Poor. Not much meaningful work. It was not well organized in keeping volunteers busy. There were lots of occasions when we ran out of jobs and were told to wander around and look for things to do. Myself and my grandchildren were extremely disappointed. We had a family meeting and left early. Still a bad taste in our mouth. After staying there I felt that the fee charged was excessive.
Read the operator's response here:
Thank you for your comments and review.
We are sorry that you feel that the project did not give you sufficient work. As a leading international provider of voluntary placements we strive to provide a highly structured, organised programme that not only benefits the amazing projects we work with worldwide, but also all our incredible volunteers who participate on our programmes each year. Therefore, we take feedback like yours very seriously and we have addressed your particular issue of lack of work in great depth with the Project Director and the Volunteer Liaison on the project to ensure any families who volunteer together in the future are kept fully occupied with exciting and interesting elements of the project.
As you know, you regrettably only voiced your dissatisfaction with us less than a day before you left the project, therefore we had no indication or opportunity to look into how the work offered to you could be improved. We understand that much of the work offered to you was turned down, but we could possibly have asked the project to give you different work, had you expressed your dissatisfaction earlier.
However, we were very pleased to see that the quantity of work was the only comment you had in your review. We have had excellent feedback from the vast majority of our volunteers who have assisted this very worthwhile rehabilitation centre. This project does incredible meaningful work with the local community and the animals, helping to protect and preserve the South African wildlife. The work done by this project was recently the subject of a television documentary in the UK and we are extremely passionate and proud to have supported them over the many years, both through volunteers and donations.
We truly believe that this programme offers excellent value of money and would encourage anyone to discuss this with us further should they be interested in joining a programmes with us. Our website has many hundreds of reviews of this and other projects and we are always very happy to provide as much information as possible. You can also talk to previous volunteers as well.
Once again, thank you very much for your review and thank you for choosing to do a programme that helps disadvantaged animals and communities. Again, we are very sorry that you chose to leave the programme early, but we hope you and your family will consider joining us again in the future.
Wishing you and your family the very best for the future.