1. What was the most memorable or exciting part of your holiday?

The food served in the French & Thai restaurants was wonderful. Fantastic tastes & flavours. We also picked up some useful ideas on Breakfast - offering different milks, seeds & local food was very good to see.

2. What tips would you give other travellers booking this holiday?

Don't think that you are staying at an "eco" establishment. It was clear that there was a case of "green washing" going on. There was apparently a Green Team - however some issues could and should have already been addressed - saying that they intend to put up bird boxes is a little toe in the water. Very little information on local walks.

3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?

Not really.

4. Finally, how would you rate your holiday overall?

The poor weather cannot be blamed on the hotel - that did temper things a little for us. We did enjoy ourselves and found the accommodation to be comfortable and food amazing. They did overcharge us, but when pointed out the refund was issued at once. A bit disappointed that the hotel clearly did not "declare" our booking at the time.

Read the operator's response here:

I was very disappointed to see that the guest felt we have been half hearted in our environmental efforts. We have taken many positive steps at hear to reduce our environmental impact but we also remain focussed on the guest experience. It is important to get the balance right and not leave the guest feeling they have been short changed in the name of the hotel being green! We have a gold award with GTBS and were about the 4th hotel in it's history to go straight in at gold. The assessment was very in depth and we passed with flying colours. I was surprised to learn that the guest felt we didn't have information available on local walks. The concierge desk has numerous local walks available with many starting from Brockenhurst and being car free.