Il Viaggio Travel

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Costa Rica Family Holidays is powered by Il VIAGGIO TRAVEL.. IL VIAGGIO TRAVEL has been in business for 13 years as a local ground operator in Costa Rica. We’re a professional, award-winning company that delivers unique, specially-crafted family experiences. We only work with the very best local suppliers who share our passion and vision of family travel. We say that every family needs Accessibility in a certain way and we always guarantee it on every trip. We work accessibility on every level. IL VIAGGIO TRAVEL is registered and licensed to operate by the Tourism Institute of Costa Rica and is certified in sustainability.
Member since: 08 Jul 2019

How the minimum criteria of the responsible travel standard was met...

Economic responsibility

We promote the traditions of the country as well as the consumption of national products, meals, and crafts. For example we support local artisans through the purchase of handmade works of art to give our clients as gifts.
We look to include meals in local restaurants in the different communities we visit.
We provide opportunities to meet local artisans and buy souvenirs, while strongly discouraging the clients from buying live creatures, and products derived from endangered species.
1% of our sells go to the non profit asociation called Costa Rica Accessible Network which works in the implementation of a Tourism for All in Costa Rica
We employ local people for our office work and also for local tours on the different regions of the country
Initiatives of entrepreneurs for example the local small company that prints our business cards or the local designer that creates all our designs and marketing. We support a local professional Photographer and she is deaf. We bring our tourists to local small restaurants.
Yes. All of our guides are certified guides. Which means they have accurate information, they are well trained and experiences guides. Because we are the ones creating the itineraries we already include the visits so the guide just follows. Costa Rica is a small country. And everywhere our guests visits they will have interaction with small communities and people.

Environmental responsibility

We not only support the non profit association Costa Rica Accessible Network we also work with them a Social and Enviornmental project called DONATAPA. With which we are collecting plastics 2 4 and 5. With it we are recycling it on a 100% sustainble and ecological process and we are creating plastic wood. With this wood we create products which we are promoting around the country because with the profit of the sells of hthis products we are financing accesible solutions like the retractil pathways we are putting in the beaches or the amphibian chair we created with 100% recycled plastic. Between others.

We actively promote the use of energy-efficient equipment maximizing the natural light.
By keeping electronic files we minimize the use of paper; printing is only on recycled/reused paper.
Wastes produced by the company are properly managed on our recycling center and by our active participation in the recycling programs through the Municipality of Escazú.
We promote the country as well as the importance of protecting the natural resources. We are a member of the Amigos de los Parques program, managed by Fundación Proparques.
Working with small groups of tourists to minimize environmental impact.
At the office and at our transportation units we use natural and biodegradable products.
Our local naturalist guides educate our passengers to be part of ongoing sustainable programs throughout the trip.
Feedback from guides and passengers is monitored closely.
All of our trips are carbon off set because we compensate the carbon dioxide produced by planting trees with the Program of Allies for Climate Change (ACC), led by engineer Laura Lang.
In order to reduce the amount of plastic on board of our trips, we support the use of refillable water bottles.
IL VIAGGIO TRAVEL encourages working from home and online meetings in order to avoid commuting and rush hour fuel waste.
We carry out different activities that involve environmental conservation.

Every itinerary is crafted for each specific traveller due to its specific condition. Some may have limited mobility, some may visit us with a manual wheel chair, others on a electric one, some may have a sensory disability or a cognital disability. So no matter their condition we select the best hotel, tour, activity, restaurant, transportation, logistic… All of the suppliers we use on our trips are pre-selected, we visit them personally to check their accesibility and the sustainability. Most of our suppliers are Certified by the Costa Rica institute as Sustainable. Most have Blue Flag certifications. Some have their own private reserves or conservation projects… So from the very beginning we are considering the enviornmental impact by using suppliers that due act positive as we do.

In regards to different activities where we involve in enviornment conservation. Some examples are (which are included in itineraries depending on the guest condition, needs and expectations)
plant a tree activity
visit national parks to support the countires efforts in conservation. We visit those that do have universal trails for people with disability but we also have a JOELETTE so we can take our guests into the real rainforest and explore as much as they like
by visiting certified rescue centers we support the correct process of breading, rescue, rehab and return to the enviornment. We only work with the rescue centers certified by GFAS
In Costa Rica a very important factor that helps our operation be sustainable and green is that almost all of the energy produced is produced by natural resources. So we have clean energery. But even though we promote the use of natural light and turn off the lights when not needed.
All of our waste is properly managed. But in addition we have a project called DONATAPA where we collect plastic 2 4 5 from the whole country. We recycle it, we create plastic wood and with it we are creating accessible solutions. So our project eliminates plastic from rivers, oceans. The most problematic product is being processed efficiently and used to solve a social situation.
We invite all our guests to be part of our DONATAPA project. There are different ways but for example during their trip they can give us all the plastic 2 4 5 they use/ produce/ waste. The other way can be go beyond and lets clean the beach so we can collect the plastic and use it on the project.
We work with small groups because we do consider the impact in the enviornment. Normally a group can have a maximum of 4-5 wheel chairs plus their companions. So around 10-15people
On our welcome kits we give our guests a glass bottle of water so they can refill and dont buy plastic bottles. Most hotels do offer the big water filters to refill but we also have a big water tank on the bus

Sustainability is on our blood. We dont do it so we can promote ourselves like sustainable. We do it because we believe its how it has to be. So all of our guides, staff, suppliers… live this way. We are a Pura Vida country with great people who promote green, ecology, sustainability as their own.
So when a Guide talks about of Costa Rica he will talk about green energy production, about turning out lights, about carbon off set, about conservation when visiting national parks…
All of our Accessible Tours are guided because we believe that a certified guide with infromation plus a person that has been trained to help a person with disability is always important so we can guarantee a worry free trip for everyone.

Suppliers. As I mentioned prior all of them are selected based on their accesibility which is an important element for a responsible trip but also based on their sustainability. This means they implement it. For example. Hotels dont change the towels daily – hotels use natural soaps – hotel staff is local – OR restaurants that we use have farm to table policies – TOURS are of low impact to the enviornment and very safe Wholesalers. Normally those companies that work with us understand our way of life. We show it on our catalogs, we talk about it on the trade shows, on the meetings, when we send the programs… Sometimes we do sustainable trips without actually telling the customer they are doing a sustainable trip. Because our programs / itineraries are made so our guests enjoy Costa Rica is full. They visit national parks, they plant a tree, they visit the rescue center, they learn about macaws, they visit the accessible pathway made of 100% recycle palstic. Our guide talks about all this elements. But maybe they just absorve the whole trip, the information, without considering themselves ecofriendly. But at the end of the trip they are.

As I explained before. Our trips are tailor made. Depending on the goals, needs, expectation and disability we create the trips. Some trips due to their physical condition we can not include for example plant the tree activity, but we do include the note on their welcome kit that we are planting a tree on their name so that their trip is carbon off-set.
Some guests do want to truly learn and be part of a sustainable trip. So those guests get more involved and they do for example the guided visits to national parks on a conscious way. They know they are visiting the park not only due to its beuty but also because they are supporting the conservation of natural resources. Another example of a guest that wants to get into the field. We work with the rehab, rescue center so they can visit the rescue, learn about it but they can also help. Help cleaning cages for example or donating utensils needed for the care of animals…
Others want to get more involve in the social. So we visit local schools where depending on the goal of the guest we can just do a donation of for example school utensils or we can go beyond and even paint the school.

How far we take our guests into the sustainability depends on how far our guests want to go. We have no limits, we have all the contacts, the ideas, and we develop responsible tourism all around the country.
For example if you ask me about the visit of schools. We never do the same school, we only visit very poor shcools that do need the support, the interaction is of a couple of days but with suppervision of teachers,
We can even do dance lessons or help biologists on their reseach on the rainforest, learn how to do recycle paper or natural medicine with ancestral traditions or natural soaps… Cooking Lesson with locals.

raining direct and indirect collaborators on topics related to sustainability and efficient resource use.
All of our staff is well trained. We are people with a lot of experience and knowledge about the country. All our guides are certified. In regards to ACCESSIBILITY which is the topic of the trips we want to promote with you. We have an alliance with local and foreigner profesors, organizations, that give us support with training. For example how to help people with physical disability or how to guide a person with sensory disability or how to describe the hotel to a blind person or how to react to a child that has autism and gets a stress reaction… So we train our staff really well in regards to accesibility.
We also encourage them to attend diferent seminars.
We are part a lot of Sustainability conferences like the P3 PLANET PEOPLE PEACE and the OITS. Every time we do a conference or travel show we learn and we replicate the information to our staff.

Yes even when they read our product catalog they can read a lot of ways they can minimise their impact. And on all hotels they will get messages like turn off the light, save water, dont change towels.. So in our trips everywhere they go they will have tips.

Social responsibility

Working with the non profit asosiation and its responsible project DONATAPA we are creating ACCESSIBLE BEACHES for locals and foreigners alike
Our programs incorporate natural and cultural features by developing activities that include the communities and encourage their sustainable development.
Choosing service providers that are certified by CST, who work with the Rainforest Alliance's tourism and/or agriculture programs, and businesses that have the Ecological Blue Flag, ISO14000, or other recognition.
Sustainability is promoted among clients, wholesalers, and suppliers.
Our clients are given opportunity to participate in conservation initiatives and communal development.
Training direct and indirect collaborators on topics related to sustainability and efficient resource use.
We encourage supporting local initiatives
We actively work with rural schools in order to allow cultural exchanges.
Every year we help local schools and by solving some of their most pressing needs.
We coordinate various donations to resource-less schools on different regions of the country.
Our staff is often on the road checking product and learning from the social & local environment first hand.
We promote the traditions of the country as well as the consumption of national products, meals, and crafts. For example we support local artisans through the purchase of handmade works of art to give our clients as gifts.

2015 we started to create – work – and design our accessible itineraries around Costa Rica. With this experience we found out that there were various areas with lack of accessibility. One of them the Beaches. Most people with disabilities dont visit the ocean / the beach. (locals nor foreigners) This is due to the lack of facilities. So we created this project where we are collecting plastic 2 4 and 5. With this plastic we create plastic wood and with it we are creating accessible solutions. For example we inagurated the first accesible pathway to the beach on March1st. And it has created such a impact in the local and tourism society. Just in 2 months 50 locals with disability visited this sector of the beach. Those same 2 months we had 10 foreigners with disability. And this month we had the first accessible surf tournament in all central america where locals and professional surfers from all over the world compete. So yes its a Enviornmental and a Social project. We are solving two big issues with just one project.
Right now even the OAS sent us a letter congratulating us due to this amazing good practices that should be duplicated around the world.

A very good example is our unique and exclusive tour we call “cimarrona and mascarada”
In Costa Rica when each town has a festivity we have a saint and a party. So when this happens we get music which is called “cimarrona” and the parade starts with the “mascaradas”
The mascaradas are hand made masks and its a local tradition that date back in the colonial period.
But well. We knew a mascarada artisan and we created from CERO his tour. We collected the history of his town, of his family, of the tradition. And we created a tour for small groups. We start on his home town. Where he greets us in the park. Then he walks us around his town learning about its story, icognit buildings… And we finish the walk on his house. Where we first do a mask making workshop and we finishing have lunch or dinner with the family. By the way his sistercooks on a wood kitchen and her food is amazing.
This is a great example of social tours we have personally created.
Another one is the FOOD TOUR. This is a tour we have in San Jose where we visit the city but we stop at different restaurants and we learn about food traditions, regions, flavours…
The third one is a Local Artisan Beer Tour which starts in the house of a friend that produces home made beer. Here we talk about his story and how it interacts with the countries history in regards to the beer consumption. Then we head to a bigger brewery. And we finish with a nice dance. Because the reality of beer and a latin blood is that we DANCE all night long :)

As I mention before. How far into the activities and sustainable actions a guest decides to go is what we do. But we have done groups that send the money we build a classroom and when they are in the country they come and finish the details like paint and doors.
We have had families who tell their kids shcools. Our child is travelling to Costa Rica and we want the whole classroom to make a donation which the family brings personally to a local school.
We had guests that come with school utensils and we coordinate their visit so that the kids great them, they have some time to practice their english and their spanish, play some sooccer… So its pure, its real, its simple.
And we do not do the same school. We have the whole country with poor children which we can support. So depending on the itinerary and desire of our guest we create the cultural exchange.

Every itinerary we create our guests get detailed day by day information. When they arrive to the country on the welcome kit we give them information of each region.

Yes its part of the goals. Promote the visit to communities where we can benefit the locals in a positive way which can be enviornmental ,social or economical.