Trevor Marriott review 2 Oct 2019
1. What was the most memorable or exciting part of your holiday?
The Roykans and the scenery were amazing. Beautiful walk.
2. What tips would you give other travellers booking this holiday?
Probably book with another operator. The information on the walk was totally inadequate. If we had not photographed the walk instructions from some people we met who were booked with another company we would have been totally lost on the last day. The major part of the last day walk has no sign posts for Nakasendo Way and we were provided with no map or instructions apart from a couple of lines. We might still be walking around rural Japan now if it hadn't been for the information we copied. It was a similar situation on day 2 but nowhere near as bad as this section was pretty well signposted apart from a
couple of areas that were a little confusing.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
Not really. The people were lovely and they have an amazing way of living that I truly hope tourism does not damage. I really hope it does not change in the way that Spain and Turkey have.
4. Finally, how would you rate your holiday overall?
Japan in general has been amazing. An example to the rest of the world in how to live together. This part of our trip was equally great but I can not score it higher than three stars because it was only really great because of the info we got from some people who were booked with a different company. I am sorry but this operator really needs to improve the information they provide for the self guided tour itself. Everything else was great but the info for the walk itself was not good enough.
Read the operator's response here:
Thank you for taking the time to leave your feedback, it is really appreciated. I'm thrilled you enjoyed your ryokan experiences and the walk itself did not
disappoint, though saddened to hear the resources we provided for you did not meet your expectations, and were not sufficient to enable you to complete
the hike. Having investigated further, I can see the routing we arranged for you was what we'd refer to as non-standard, covering 5 nights with a 2-night stay
in one location. Our usual practise for this hike is 2 or 3 nights. We will be reviewing our resources as a matter of urgency, and ensuring all future
documentation is sufficiently detailed should any future clients decide to follow a similar route. Thank you once again for your feedback, we hope you'll
return to Japan again some day!