Anil Kashyap review 31 Jul 2016
1. What was the most memorable or exciting part of your holiday?
The home stay in Belarus was memorable. The couple who hosted us were very warm. The "banya" Russian style sauna was fantastic. Running out of the sauna having vodka and salo and running back into the sauna was a great experience.
2. What tips would you give other travellers booking this holiday?
Should spend more time on details. Like I did not notice we had a 16 hour train journey. Nor did I ask what class we were travelling in the train. Travelling second class for a 16 hour train ride is not good.
Better communication with the organizer would have helped. There was no backup plan when a bad or not agreed to accommodation was setup. Telephone numbers provided did not help. People who answered the phone were less than helpful. Totally rude and useless.Nobody followed up from the holiday provider even till now. All I ever got was that Jim will get back to me when he returns.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
Certainly benefitted local people economically. Not sure about the environment.
4. Finally, how would you rate your holiday overall?
Holiday was fantastic. The tour operator was not helpful.
Read the operator's response here:
We’re pleased to hear that the holiday was enjoyable, but disappointed to read that the accommodation in the Carpathian Mountains did not meet expectations. We describe this as a ‘wooden house’ and while it’s certainly not a three or four star hotel,
we’ve found that our previous groups here have been very happy with it. It’s clear though that this did not match expectations and so we are currently reviewing our documentation to make it clearer, in order to avoid this from happening again – we’d like to apologise for any shortfalls here.
By way of apology we arranged two additional lunches in Moldova, in Chisinau and Orhei Vechi, which we hope you enjoyed.
With regards to communication, we were in touch by email on a number of occasions throughout the trip, regarding this issue and also the possibility of amending some of the meal arrangements. The person who originally managed your booking was
overseas during your trip, and so while we addressed any concerns at the time, we advised that he would also be in touch upon his return to discuss these more fully. We contact each of our travellers directly within 7-10 days of their trip ending to receive any feedback.
We’re sorry that you felt our local partner was unhelpful when spoken to – having discussed this we understand that you were unhappy about the accommodation and she explained to you what had been booked. It had seemed to her that this was then accepted, but if a request had been made to change the accommodation then this certainly would have been attempted, and if there was any misunderstanding about this then we’d like to offer our apologies.
Finally, with regards to the train journey, first class cabins do not exist on this route and so to accommodate your itinerary request this was the only practical way. We apologise that this was not made clear beforehand.
Thank you for also contacting us during the tour to tell us that you were enjoying yourself – we always appreciate knowing how the trip is progressing as you travel.
We’re sorry that the accommodation in the Carpathian Mountains did not meet your expectations, and as mentioned will review our documentation to ensure that a similar issue does not arise in the future.