2 independent reviews for Eastern Europe cultural tour

Reviews for Eastern Europe cultural tour

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review 25 Jul 2016

1. What was the most memorable or exciting part of your holiday?

The excursion to watching wild brown bears,in the Romanian forest. Seeing a mother bear come to feed and bringing her cub out with her was the perfect end to the Romanian part of the trip

2. What tips would you give other travellers booking this holiday?

Find the trip through another company, do not use this holiday provider.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

It benefited locals because I was spending money, can't testify to the environment of conservation.

4. Finally, how would you rate your holiday overall?

There were two travellers on this trip whose outrageous behaviour spoiled it for everybody else. One brought a large suitcase and constantly complained about having to carry it up and down stairs and that the hotel staff didn't do it for him and then blamed the tour leader for not organising this for him. Another was an obnoxious, aggressive bully who threw hissy fits because he expected and wasn't getting the exclusive attention of the tour leader. He verbally attached her on more than one occasion for this and other imagined issues, including wanting to go to Sofia in Bulgaria even though it wasn't on the itinerary!! He became extremely aggressive towards the tour leader because she wasn't able to accommodate him. This final episode left her in great distress and although she reported it to the holiday provider, they did nothing. They didn't respond to her so another female traveller rang the Head Office to complain about the passenger as none of us felt safe entering Turkey with such a person. The holiday provider did not support us saying 'it would be 'tricky' to throw him off the tour' but did say that a previous tour leader had had problems with him. He should never have been allowed to be part of this tour but when Emma from the holiday provider did eventually speak to the gentleman we had all ostracised him anyway and the tour was almost over. It for this reason and the fact that the holiday provider obviously don't give a toss about their travellers as long as they have paid their money,that I am giving the trip only one star. Sofie, our tour leader was fantastic and she ran everything seamlessly and professionally but I would never use the holiday provider ever again.

Read the operator's response here:

We are so sorry that your tour did not meet your expectations. While we do our best to ensure that the day to day running of the tour are under control, there is little we can do about group tour dynamics and big personalities. We took action in speaking to the client in question as soon as we were made aware of the situation but there was little we could do given the tour was due to end in a few daysí time. Regarding clients bring inappropriate luggage, we strongly encourage people to bring rucksacks and cases they can carry in Europe as the region has many cobbled streets that can make wheeled suitcases difficult to manoeuvre, however, we cannot force them to do so. We are sorry that you donít wish to travel with us again, however, we hope you continue to travel with other tour operators in future.

review 25 Aug 2014

1. What was the most memorable or exciting part of your holiday?

Travelling to new countries others have not heard of or still think are in a war zone. Unspoilt, beautiful countryside and towns with people who have not caught up with the greed of tourism.

2. What tips would you give other travellers booking this holiday?

This trip is full board and your have the company guide who looks after you, then you have a local guide who speaks good English and a driver for each country. The tour is full on with lots to see and do but not much free time if you want to do your own thing. Although I found I learnt more from the local guides rather than exploring on my own.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Yes, we had local guides and drivers, slept in homestays and ate sometimes with local people.

4. Finally, how would you rate your holiday overall?

Excellent trip with small group size as promised by the company.

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