Nelson Dumas review 7 Aug 2021
1. What was the most memorable or exciting part of your holiday?
Watching a Volcano Live. This was not in the scheduled by the operator, I had the idea and implementation by myself.
2. What tips would you give other travellers booking this holiday?
Do not rent a car with Nordic Car Rental. The experience was nightmare, their shuttle never show up to pick us at the airport to their office, we had to pay a Taxi to do this and waste our time.
Then they were clearly understaff, and it took more than 4 hours to get our car. The car we rented was very old, with more than 370,000 Kms, the trunk and horn did not work, and the car has mechanical problems. They never answer their phone for assitantance and I had to solve the problem by myself with also little assistance from the operator
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
The trip was awesome. The best from the operator were the hotels and bed and breakfast places selection. They were very charming places. However, I think that the agency did not care much about a personalized service, like the day we arrived, would be nice to hear from them and do follow ups on how we were doing and dealing better with the issues I confronted during the trip.
There is no love for detail. I would not recommend it using them. I felt like they have a format and just replicate it for all their customers with very little customization and warmth.
Read the operator's response here:
Thank you about your testimony.
I'm very sad to read you because we have worked a lot on your trip for one year with all the modifications during this special period. About the volcano, we added it in the road book, it was in the plan. Of course we have adapted your journey because you have bought this trip before the beginning of the eruption....
About the car, we have had many calls with you, and we tried to do the best. It was a shame to give you this car and the car rental is on black list now.
It's also a consequence with the covid, we have no cars available in Iceland this summer.
I think it's very important to consider this period as special, many providers in Iceland have no enough staff and some are still closed.
But Iceland is open and it's possible to travel in safe conditions.
I'm happy also you have enjoyed your holidays and our country.