1 independent reviews for Kenya, Uganda & Rwanda overland tour

Reviews for Kenya, Uganda & Rwanda overland tour

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review 27 Jan 2019

1. What was the most memorable or exciting part of your holiday?

The Gorilla trekking. The down point would be that the guide was more about logistic than sharing any history. Seeing the countries, I believe it was key. We've been said from the beginning we were not allowed to ask any questions as a time schedule would be share in the evening for the next morning. Regarding the prices, and as we were 19p, I would have expected to be reduced and negotiated. Actually we were paying the same as solo travelers though fees could have been negotiated better seeing the numbers we were. An ex would be the Gorilla Trekking. We paid 700$ when the entrance was 600$. I understand the organisation needs to take a commission but 100$ additional is a lot

2. What tips would you give other travellers booking this holiday?

It is rough. Nights are cold. Don't forget it is a camping trip. Basically, should you not be a used backpacker, pick another tour. According to Oasis, schedule should have been 8am to 5pm but it was more 5am to 8pm. At one point, I even had to mention to the guide we were on holiday. It felt more as a boot camp. People were getting dizzy one after the other but it was like the guide didn't realize it could have been because of the conditions.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

In once sense yes as we visited a lot of local organization (slums, orphanage, villages, …) Unfortunately, the only stress the guide put was "tip tip tip". We got the point but at one point when you are already paying 50$ for an visit, tipping can be complicated depending on everyone budget. To be honest, I found it even a bit heavy at one point.

4. Finally, how would you rate your holiday overall?

Good experience, nice people, disappointed about the guide, fun doing camping, tough schedules, It wasn't highlighted enough about the "local money" that was supposed to be given when arriving (300$ still). Not sure I will recommend it to friends and family. I'm used to travel around the world as a backpacker and if I found it tough and exhausting at one point, others might have that impression way before.

Read the operator's response here:

Thank you Geraldine for reviewing our 13 day Kenya, Uganda and Rwanda Overland Tour. We appreciate the time you have taken to provide us with your thoughts. We are pleased to read that you described your trip as a ‘good experience, nice people, ’ and that one of your highlights was the Gorilla trekking. To comment on the issues you raised in turn; we are surprised to read your comments about only being able to ask your Tour Leader questions at certain times of the day. This is not Company practise and we will be looking in to this. Thank you for bringing this matter to our attention. Regarding costs of activities, in particular, that ‘Gorilla permit prices are more expensive than booking them on location’. There are several reasons for this. Obviously, we book the permits in advance from the UK and this ensures that you get a permit. If we left it to book on location it is very possible that there would not be permits available. We incur bank fees and an admin fee when we book permits from the UK and we are subject to currency fluctuations. We deliberately do not call our trips holidays! Our itineraries pack a lot in to the time allowed and this is why most people book them. There are so many highlights and ‘Big Ticket’ destinations in this itinerary and our itinerary clearly lists these. You are correct there are a few long drive days, but there are a number of days when the drives are only 3-4 hours and at least 3 occasions when there is no driving at all, when we are parked up at Jinja, Kabale and Musanze for a few days, enjoying the activities there. We are sorry to hear that you felt that tipping suggestions were a ‘bit heavy at one point.’ Tipping is obviously a personal decision but it is a particularly common practise in this region. Some of our travellers come from parts of the world where it is more uncommon, so our crew do highlight it for this reason. Regarding the local payment element of the trip this is very clearly highlighted on our website, on all payment notifications from us and in our pre departure information sent to every traveller before joining one of our trips. Thank you for choosing to travel with us and for taking the time to provide us with your feedback. We wish you happy travels in the future!

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