1 independent reviews for Crossing the Antarctic Circle expedition cruise

Reviews for Crossing the Antarctic Circle expedition cruise

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review 1 Mar 2018

1. What was the most memorable or exciting part of your holiday?

A fantastic trip to Antarctica most memorable for crossing the antarctic circle.

2. What tips would you give other travellers booking this holiday?

Do your research, we booked with the operator via Responsible travel but discovered that the ship is owned and run by another operator with whom you can book directly. The operator we booked with did not add anything extra on the contrary not particularly customer focused or friendly, so the operator of the boat should get all of the credit for Environmental Sustainability etc.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Little impact on local people, entire crew from Philippines but we had the opportunity to support their good causes in the Philippines (rare Eagle). The operator of the boat were outstanding in demonstrating reduced environmental impact and good conservation but that is to be expected of anyone operating in the Antarctic

4. Finally, how would you rate your holiday overall?

Outstanding

Read the operator's response here:

Dear Mr Salisbury, Thank you for your comments and Im sorry if you did not feel anything was added by booking your trip with ourselves. Its unusual for us to get this kind of feedback as we pride ourselves on our customer service and polar knowledge. There are a range of benefits that we can offer when booking this kind of trip. Firstly, as we work with all of the ships sailing down to Antarctica were able to offer a full choice at the quotation stage ensuring we can offer options that meets all of your requirements. Our team have sailed there personally and seen many of the ships on offer so can provide expert advice around this. Being members of IAATO means that we operate within the strict guidelines that they set and all of the ships we offer operate under these regulations. I know on this occasion you only booked the cruise portion of the trip with us but as were a tour operator were also able to tag on any pre and post cruise services along with the flights to make a fully ATOL protected package which is something many people do. I would also highlight that we have faced technical issues with this ship and others in the past with trips being cancelled at the last minute and although this is a very rare occurrence, we have experience in being able to make alternate arrangements on the spot whether that be relocating you to another ship, postponing the trip or making alternate travel arrangements, something that is very hard to do when the other 130 passengers on board are also trying to do the same thing. Its great to hear that you had such an enjoyable trip and well certainly take your comments on board. I hope the above highlights a few of the benefits of booking this kind of trip through a tour operator like ourselves. Kind Regards Simon Evans UK Manager

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