Maureen Mckenna review 3 Dec 2018
1. What was the most memorable or exciting part of your holiday?
Luang Prabang and a day excursion to Pak Ou Caves and Kuang Si Falls
2. What tips would you give other travellers booking this holiday?
Do not book with a travel Agent that does not send you a change of hotel booked and paid for since January and you get your final documents two weeks before you leave for the holiday to find you have been shoved into a hotel you did not know about or agree to and are then told it is too late to book anywhere else. Also if a hotel stops doing bed and breakfast and only room only ensure your travel agent informs you of this before four weeks before you travel and that the hotel you are upgraded to is not renovating the rooms directly under yours with drills and banging from 09.30 in the morning till 21.30 at night which the hotel management describes as occasional noise.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
It cost me a lot of money over £3000.00 for twelve nights and I got five nights sleep and after the apology for a bad booking from the Agent, was offered 8 free dinners and 3 free lunches in Laos and after the first vomited for 36 hours and lost a free day in Vientiane and actually considered paying for a flight to bring me home.
Read the operator's response here:
Thank you for your feedback Ms Mckenna, we hope that you enjoyed your experience in South East Asia overall, and we are happy to hear that your
tourism benefited the places that you visited. With regard to the points raised The hotel in Singapore was changed approximately four weeks prior to
departure because the original one closed their restaurant, approximately 4 weeks prior to departure. The new hotel was of a higher standard and in what
we would consider to be a better location and, as the tour operator, we absorbed the additional costs associated with this relocation. We were unfortunately
not notified by the new hotel of any building works which were being carried out at the time of the stay, and can only apologise that this was disruptive, We
have fed back to the hotel that communication of such planned works is vital.
It was our oversight that we failed to notify you the change of hotel in Luang Prabang, which happened in the early stages of the reservation. The original
choice was block booked by a large touring party. The alternative hotel was an upgrade and we offered to include all meals in Laos by way of apology for the
late notification, it is a shame that you suffered illness whilst in Laos, and hope that this did not spoil your holiday too greatly or deter you from future