1 independent reviews for Venice and Lake Garda family holiday

Reviews for Venice and Lake Garda family holiday

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review 23 Jul 2018

1. What was the most memorable or exciting part of your holiday?

The tour of Palermo and it's street food by a local guide and the wine tasting in Positano that although shortened was hugely enjoyable and a great way to get to know the local wines and institutions.

2. What tips would you give other travellers booking this holiday?

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Yes, it benefitted local people but I don't feel that it reduced environmental impact or supported conservation particularly.

4. Finally, how would you rate your holiday overall?

We had a great holiday but I'm not sure I would go through a travel agent again in this way. Several reasons: The travel: - The car: I could have rented a better car for a much cheaper price than I had to pay going through a tour operator. The insurance taken out initially was minimal, which when driving a car through southern Italy for 2 weeks, makes no sense, so I had to practically double the price of the rental at the desk, on arrival, to make up for this. Also, the car we were supposed to have was not at all what I had been led to believe we would be renting as I had asked for a large, comfortable car, not a Ford Mondeo. - The ferries were well organised and Wanderjack were very helpful when I asked for date changes. The accommodation: - in Rome, the first time, I had a bedroom on the courtyard which was quiet and out of the sun, so we slept well and Marco, the owner of the B&B, was very nice. The rooms were clean and comfortable. The second time, staying in the same place, for our last night, I was given a bedroom on via Gela, a busy main road and I did not sleep at all as the air-con, indispensable in a south facing bedroom in Rome, does not work from 1am to 1pm and could not close the windows to shut out the noise of the cars. Seemingly, Marco couldn't do anything about this and was not helpful at all in this instance, which totally spoilt my last night of the holiday. - in Positano, the accommodation was interesting but up in the mountains, far away from anything, whereas initially, I had asked to be in or near Positano, so as not have to drive after dinner. Also, we hadnít been informed that we had to check in earlier in the day and arriving late was a problem as the woman, whose house it was, had to come and guide us in her pyjamas, on her moped, down very narrow earth roads to her very isolated house. Above all, the beds were extremely uncomfortable, so very little sleep was had by anyone and I actually had a cricked neck for two days afterward. The view from the terrace was great albeit far away but the only breakfast available was self-service and nothing fresh was included. - in Palermo, the hotel was perfect. The experiences: - the wine tasting in Positano was great but hurried as we arrived half an hour late due to a small accident. Again, we were not told that we absolutely had to be on time or the experience would be shortened and more than this, that we would not have a table with a view. The view was my main request for that evening and we didnít have this. - the tour of Palermo was really great, nothing negative to say. I had asked for local recommendations at every place we went to, and although we received some, I donít believe they were made with local knowledge and instead we relied on guidebooks and friendís recommendations, which was not the goal. All in all, I am not sure that going through a company who are in fact based in Venice, to organise a trip through middle and Southern Italy was the best idea I ever had and I come away a little disappointed as I was expecting more first-hand knowledge and comfort all round. That said, I didn't have the time to do the research that was necessary for this trip to happen, so I'm glad I went through a travel agent for the first time as at the end of the day it was helpful if a little frustrating due to the reason enumerated above.

Read the operator's response here:

First of all we would like to thank you for your feedback and comments which we will take in great consideration to improve our work. We are really glad that you appreciated the experiences that we arranged for you. Our ďcoreĒ activity is in fact tailor made travels and experiences involving local people, their knowledge, passion for their territory and food (as our other experiences advertised on Responsible Travel site). In the case of your booking, we were requested to provide services such as rental car and ferries, rather than an actual tailor made experience. We are obviously sorry for the misunderstanding occurred with the rental car and your comments on it will surely help us improving the management of these services. We chose family-run B&B and similar accommodations, that could reflect sustainable values and to reduce the impact on environment, which have different facilities and reception procedures if compared to traditional Hotels. We hope there will be another occasion in the future to tailor a travel experience for you.

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