3 independent reviews for Trekking with Sherpas in the Everest region

Reviews for Trekking with Sherpas in the Everest region

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review 16 Apr 2017

1. What was the most memorable or exciting part of your holiday?

Without doubt going into the Himalaya's. Our guide was great and made sure that we got to see Everest despite us both suffering from altitude sickness. The added bonus was getting to see a yeti skull!

2. What tips would you give other travellers booking this holiday?

However much you've prepared - prepare more, take LOTS of cash

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Not specifically

4. Finally, how would you rate your holiday overall?

The guides we were provided were good to exceptional. They were generous with their time, in answering our many questions and suggesting places we may like to see and visit. Unfortunately the work of the guides was not supported by the administrative support from the tour operator, for example promised events such as a dinner on the last night simply never happened. promised support to move luggage around hotels - never happened (not great when you're in Lukla). It all resulted in an unpleasant end to the holiday - asking and confirming with the office that I would get a taxi for the airport at 2:30pm ... instead I got two members of staff turning up, a bag of coffee beans (I don't drink coffee) and a promise that the taxi would be with me in the next 5 minutes or so.... 20 minutes later I was in the street, with a member of hotel staff hailing my own taxi and paying my own fare to the airport. The general behaviour of the office staff culminating in the irritation around what should have been a simple trip to an airport made an unpleasant end to what should have been an exceptional holiday...

Read the operator's response here:

Anna, we take feedback very seriously, as this is a good way for us to learn and improve, and also to gauge the satisfaction levels we have of our clients. Post receiving this feedback we have had a very detailed meeting with the team and guide to see what went wrong that you came up with a feedback like this. Let me answer in detail. 1. The trip briefing you had with Bipin clearly had a component which explained how the money you gave us to run the trip gets distributed. We never use anyone but local guides, porters, local lodges, local transport operators etc. Even the horse you hired was local and the owner local up in the mountains. We have a very strict principle not to vertically integrate and do our very best to distribute the local money into the local economy. I am at a loss how you got an impression that the tour did not benefit local communities at all. I am quite sure that Bipin also briefed you on the conservation elements on responsible tourism and conservation efforts on the trip, added to which we also put 10% of profits into projects that do exactly that. It is for all these efforts that we have six nominations of the Responsible Tourism Awards in the UK and the Travelife certificate status (the first in Asia for a tour operator). Perhaps the information got lost in the briefing somehow. 2. Also unfortunate that you think our administration of the trip was not good enough. Without us doing the work that is required behind to prepare for the trip, you would not have got. a. Very thoughtful extra nights of stay paid from our side in Kathmandu, for which you were very grateful, as per reports from my staff. b. Some of the best guides in Nepal, which we planned for and ensured for your trip. c. Modifications on the trail (of which we were keeping tabs and guiding remotely), when you and your daughter were unable to walk on the trail, to ensure we made enough changes for you to get a chance to see Everest (the guide reported you were so happy to see it you cried of happiness) d. Your luggage did not get transferred on time because you had taken the tag with you on the trek and there was no way for my staff to recognise your luggage at the hotel, for which Sunit reports there is an email from you apologising for it and understanding why it happened. e. Your airport transfer did not come on time at Holy Himalaya as it was New Year Day in Kathmandu an they had coordinated an impromtu Street Festival that blocked the main entrance, hence the car had to take a diversion. It can happen, so was not from lack of oversight or effort from our part. The hotel promptly arranged a taxi to take you to the airport. 3. We also feel that the final gift we had for you (the coffee bag) went a bit to waste, in hindsight, as you seem not to appreciate our efforts to ensure you have something to remember Nepal by. What you received is top grade single origin high altitude organic Nepali coffee (the best in the market) roasted a day before to ensure freshness. Our principle is that you get a chance to experience Nepal a week after you return. Pity you do not drink coffee, but I am sure some of your friends or family will really appreciate a chance to taste coffee of that standard. We also ensure we give Nepal's finest in our parting gift, so you can see what we are good at. All in all, apologies for the hitches that have dampened your experience. We do attempt to exceed expectations, but with every experience we learn, and ensure that we go ahead performing better and better. Thanks for your feedback. The time you have taken is greatly appreciated.

review 30 Nov 2012

1. What was the most memorable or exciting part of your holiday?

Seeing Everest for the first time was fantastic. The flight into Lukla was also exciting!

2. What tips would you give other travellers booking this holiday?

Take a VERY warm sleeping bag, shoes to wear in the evenings, wetwipes to wash as the showers are very variable and cost extra. Also take water sterilizing tabs, you can buy boiled water or bottled but both have more environmental impact. Remember there is a 15kg luggage limit on the flight to Lukla

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Yes, you need to be careful about buying bottled water and all the other usual environmental things but overall it helped the local economy

4. Finally, how would you rate your holiday overall?

Read the operator's response here:

Nicola, Thanks for the review of our trip. Its important for us that we receive feedback and will note everything you have said here, particularly the advise you are giving other travellers, to ensure that we include that in our pre-departure notes to them. Glad you feel that we helped the local economy. Spreading the money into the economy is an important aspect of our working principles and am glad that this is notices right at the customer level. Hope we will see you in Nepal again, and thanks for saying you would recommend it to a friend! Raj Founder Director

review 28 Jan 2012

1. What was the most memorable or exciting part of your holiday?

Mountain biking around the hills of Kathmandu.

2. What tips would you give other travellers booking this holiday?

Be prepared to be cold at night in January. I didn't pack enough warm layers.

3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?

Yes.

4. Finally, how would you rate your holiday overall?

Excellent.

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