Patricia Horrocks review 14 Feb 2019
1. What was the most memorable or exciting part of your holiday?
Difficult to be specific - it was a very good tour, we enjoyed all the places we visited... we particularly liked Trinidad. We thought we should have had a night in Vinales - too far to drive to and from Havana in a day given the dreadful state of the roads.
2. What tips would you give other travellers booking this holiday?
Take everything you need with you! We would like this to have been made clearer before we went, you can't buy anything in Cuba. Also we would have liked much clearer information on how much to tip; it's clearly a tipping culture and a poor country but since we had no idea how much our casas or driver were paid, we had no means of assessing a percentage tip. It would be helpful to have some actual examples of how much to give. Also, our driver was constantly offering to take us around eg out to dinners, not included in our itinerary - it was difficult to know if this was his job, or if we should have paid separately for each ride, or just given him a good tip at the end - which is what we did.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
In as much as we stayed in casas, which were very nice, clean and friendly yes.
4. Finally, how would you rate your holiday overall?
Very good in the main. Important that UK customers realise there are very few direct flights to cuba, and dates may not match tour dates (they did not for us).
Read the operator's response here:
Hi Patricia, Thank you for taking the time to make a review and I am pleased to hear you enjoyed the trip. It would be great to have an additional day in Viñales but unfortunately for only an 8-day trip, a day trip is all that is possible. Since we are US based company, mainly our travellers are Americans who have much less vacation time than Europeans so the 8-day trip is ideal for seeing as much of Cuba as possible. We do have European travellers as well and in order to match with our departure dates, it is necessary just to arrive one day before (per night) the trip starts and that is all, no other adjustments are needed. I would also like to mention that in the 'Getting Ready to Travel to Cuba' document that was sent with your travel documents, there is a section about tipping guidelines and there is even a short paragraph about why this is so important in Cuba. I believe that during your trip you emailed me about tipping and I provided again this information to you about tipping guidelines. Also, in the 'Getting Ready to Go' document and on the packing list it indicates that all toiletries and sunscreen must be brought with you to Cuba as it will not be possible to buy it there.