Una campbell review 11 Feb 2019
1. What was the most memorable or exciting part of your holiday?
I enjoyed visiting the mountains and countryside of Bulgaria with a guide. A trip to a Cultural centre for dinner and entertainment on the same day as a trip to
Local Outdoor springs was certainly memorable.
2. What tips would you give other travellers booking this holiday?
This adventure in the mountains requires a high level of fitness as in order to enjoy it you must keep up with the guide and the pace is fast. I have been on 2
snowshoeing holidays before and didn't expect the daily distance and ascent to be completed at a brisk pace. I was under constant pressure, my friends
however who are of very high fitness loved the challenge and every minute of the daily ascents and descents.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
Yes we visited many local shops, cafes and cultural places, group travel using local family hotels supports local people, the cultural centre we visited supports
the conservation of local customs and traditions.
4. Finally, how would you rate your holiday overall?
I'd have to say the daily pressure on the mountains took from my enjoyment, so 3/5 for the activity portion , I'd rate all other services 5/5.
Read the operator's response here:
Thank you again for booking a snowshoeing tour with us. Customer satisfaction is our top priority. We are sorry to read that the tour difficulty has not been up to your physical fitness. People have different perceptions of what is easy, difficult or challenging. That is why, instead of joggling with these terms, we have put the hiking specifics on each day (incl. hiking time only without breaks, elevation gain in vertical meters etc.). This should give a very clear idea about the tour difficulty to every potential customer, so he/she can better decide if the level is suited for his/her abilities. No two snow shoeing treks are alike. Although we appreciate the fact that you have taken part in other snowshoeing tours before, mind that ours by no means is rated as easy or even moderate. We are fully aware that wrong misinterpretation of these hiking specifics can make a whole tour unpleasant to say the least, but this is not something we see as our fault, as long as we have provided all the necessary information in advance. It will be fair to mention that we already got three 5-
star glorious reviews on TripAdvisor by other customers booked on the same tour. I still hope that despite the fact that you skipped some of the walks, you still enjoyed the rest of your holiday and the services we got through our company and our guide.