Andrew Gerry review 14 Jun 2019
1. What was the most memorable or exciting part of your holiday?
You would do well to reconsider the CATERING. Some lunches were full 3-course meals, more than could be managed and much was returned uneaten. On a few occasions a buffet would have been more appropriate. The dinner at Hotel Korona, Sighi?oara, was the worst meal ever encountered in all my travels (details available if you want them). Would have preferred a MacDonald’s from across the road
2. What tips would you give other travellers booking this holiday?
If you drink tea, take your own teabags. Take your own plug for the basin. This sort of info should be provided automatically by you
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
You ought to have provided a reading list and recommendations of travel books. This is across the board. Otherwise documentation as expected
Read the operator's response here:
Thank you for your comments and feedback. Food and hospitality are engrained in Romanian culture and we have had a couple of comments regarding the waistline on return from this tour! We have, though, requested that lunches on our tours in Romania are a little lighter, particularly if the weather is hot. Following from your comments, we found out that the Hotel Korona had a large group in the same night and, although we had booked and insisted on separate catering options, they provided only the same food as the big group. In this situation, as it was too late when your guide found out to obtain alternative food at the hotel, they should have taken you to a local restaurant instead and we would have refused to pay the original dinner. I am so sorry that this solution was not offered at the time - we have informed our small team of guides that this would always be the best course of action in such a situation as, clearly from your comments, a bad food experience is big disappointment on holiday.
In terms of the benefit for local community and how we minimise our impact on the environment, a small group by its very nature has a relatively low impact on the environment and a much bigger interaction with the local culture. The majority of the accommodation is small-scale and locally owned, all our staff are Romanian and are well trained in general history and cultural knowledge but they are also very mindful of the environment and the legacy of tourism in their country. Entry fees for historic monuments and national/nature parks go directly towards restoration and improvements in access and educational resources.