Christine Smale review 31 May 2017
1. What was the most memorable or exciting part of your holiday?
Drive through Shandu Pass and KKH to the China border, amazing scenery!
2. What tips would you give other travellers booking this holiday?
Be prepared for VERY long days on the road
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
Disappointing! Trip could have been condensed into about 8/9 days and (probably the worst guide I have ever had on an organised tour)
Read the operator's response here:
We're very sorry and disappointed to read that you didn’t enjoy the trip. With regards to the drives, there are some long drives within the itinerary which we mention, and essentially the trip involves travelling between different places in the Himalayas – so driving is a key part of the itinerary, but the spectacular scenery on the way is usually seen as one of the highlights. However we understand that the guide didn’t allow sufficient stops for photos etc, which is of course integral to making these more enjoyable.
It’s clear to us that we need to better prepare future travellers for the nature of this trip regarding the drives, and we’ll be amending our information to make better mention of this in order to avoid future disappointments.
You also mentioned the guide. We’ve worked with this guide before and to be perfectly honest he has received good feedback from other clients, so I was rather disappointed to read your comments about this.
As a result of your comments we’re conducting a full review of this trip to make sure that we avoid any problems when we operate this in the future. We’re also reviewing whether we should work with this guide again in the future – as mentioned, he has worked well with previous groups but your comments have given us serious concern and we need to take these into account.
Please accept our sincere apologies for the fact that you didn’t enjoy this trip – this certainly wasn’t our intention and I very much regret that this was the case. We take all feedback seriously and I’d like to assure you that we’re currently in the process of discussing all of this with our local team in Pakistan, to see how we can improve things for future travellers – I appreciate though that this doesn’t have any bearing on your own experience.
We’ve therefore been in touch with you with a view to making amends for this, and I do hope that you will take us up on our offer and travel with us at some point again in the future.