2 independent reviews for Sao Tome discovery tour

Reviews for Sao Tome discovery tour

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review 18 Oct 2018

1. What was the most memorable or exciting part of your holiday?

2. What tips would you give other travellers booking this holiday?

UK travel agent seemingly not particularly close to the trip or maybe hadn't visited country/done trip themselves so speak to others who have been.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Local people.

4. Finally, how would you rate your holiday overall?

Great holiday because of location, locals etc but slightly underwhelmed by organisation etc.

Read the operator's response here:

Thank you for your comments. We are glad that you enjoyed the tour. Tourism is a relatively new concept in Sao Tome and training of local guides is ongoing. We are aware that this needs to improve and communication and organisation can at times not be to a standard that we would expect. As the tour operator, we are also going to be investing in staff development here in the UK with increased product knowledge and having our staff visit the destination to get more first hand experience.

review 15 Oct 2018

1. What was the most memorable or exciting part of your holiday?

The whole experience

2. What tips would you give other travellers booking this holiday?

Make sure you pack really good hiking boots, change of waterproof clothing and trekking poles. It was very wet!

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Yes. The ecolodges appeared to be helping turtle conservation and treated staff well.

4. Finally, how would you rate your holiday overall?

The only thing that let it down was the guide who wasn't a guide but had been drafted in as he spoke English. He really knew very little and did not add to the experience unfortunately.

Read the operator's response here:

Thank you for your feedback. The guides in Sao Tome are still very new to the job as the destination is very underdeveloped in terms of tourism. There is a program of training in place and we expect the level of guiding to improve. We are glad this did not detract too much from your holiday.

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