1 independent reviews for Family holiday in Egypt, Egyptian adventure

Reviews for Family holiday in Egypt, Egyptian adventure

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review 16 Apr 2007

1. What was the most memorable or exciting part of your holiday?

The sailing and overnight camping on the feluccas was amazing and my son really enjoyed this. In fact, the itinerary was brilliant and well thought out. I really approve of what this company is trying to do.

2. What tips would you give other travellers booking this holiday?

Make sure your children can snorkel before they get out there.

3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?

Generally, although I am not sure that the 'tipping' aspect of this holiday was handled effectively despite a 'tipping' kitty being set up. Here is a selection of comments that I would like passed on to the company we went on holiday with. The ideas behind the holiday is amazing and very worthwhile. I am glad that this exists for families to go on and I could see that a single parent could easily be accommodated on this type of trip which is fantastic. I want to recommend this to my companies 'Parents committee' as a great holiday resource. However, here is some aspects of the trip I think really needs addressing. 1. A tipping kitty was setup at the beginning of the holiday by our tour guide. Parents had to contribute for each child as well. This proved a hefty amount of money. However, wherever we went and whatever service we used, it became apparent by the local people providing the service that they had not received a tip and when the guide was questioned he gave conflicting reports as to whether individual should go ahead and tip despite the tipping kitty. My feeling is that the tipping kitty was just pocketed by the guide. Also, all the children were promised prizes from the tipping kitty but these did not materialise for all of the children. 2. Shopping - we were taken to some markets and two shops were pointed out as 'recommended' by the operator as shopping venues. They had hugely inflated prices and when we went to other shops, the guide left us behind in the market which turned into quite a frightening experience. 3. Safety while swimming - (this is really important as I could not recommend something that could prove dangerous) The guide took us to an outlet where once again he was making a cut on the wet suits etc we were renting. He was supposed to check that all the children could snorkel effectively. My son could already snorkel so I was not too concerned. However, the other children were not given enough time to become accustomed to the mask and so on. Also, a number of the parents had never snorkelled and had no idea what to do. The parents were not told to take life jackets for their children on the boat and there were none on board!! The water was freezing cold and he had to be persuaded to get wetsuits. When the children first got in to a choppy sea with at least three other boats moored to the same snorkel spot chaos ensued and some of the children cried and wanted to get out of the water. The guide shouted at the children and told them off for not being able to snorkel !! The episode ended with the tour guide deciding the water was too cold fro him to go into and left 1 boat guide to take the whole group out snorkelling. Luckily for one unfortunate child I decided to go out snorkelling late and found the 11 year old in dire straits out at sea having been left behind by the guide in the sea!! I can forward you his mother's contact details if you need confirmation. 4. We spent an extra 4 days in a hotel (Movenpick) at the end of our tour. Our guide pressurised us into booking a taxi to Hurghada airport with him (as we would not be able to use the pre-booked one as we were returning on an alternative date ). He told us there were no taxis from the hotels and we would need to book or be stranded and demanded the money right away (refusing to give us the option of calling for ourselves from the hotel). Turned out that the hotel had a free shuttle service to the airport so we parted with cash for nothing. Generally the guide has a lot of power as the group is so reliant on him to navigate in a foreign culture and customs. Something needs to be done to ensure safety and a good level of service for what is a great holiday idea.

Read the operator's response here:

(traveller response below:) I really value the kind of service and ideas your company offers. The comments were for you to address with the tour operator/ whoever relevant so that the effectiveness of your service is enhanced and so that I can recommend this to my company for e.g. If you would like to publish any part of this feel free. I feel that the safety aspects of the holiday should be looked at closely as it detracts from what is a brilliant holiday idea.

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