1 independent reviews for Budget holiday in Egypt

Reviews for Budget holiday in Egypt

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review 8 Apr 2011

1. What was the most memorable or exciting part of your holiday?

The guides in Cairo and in Shram were of great help, involved and dedicated. They made the stay worth it.

2. What tips would you give other travellers booking this holiday?

Explain exactly what are your expectations and objectives for the trip. Have this validated with the field guides. I found some dichotomy between what I am told to expect from the booking agents and what is actually possible in the field. This said, the adjustments made in the field were very good. And lastly, do no go to the resort that was selected for me in northern portion of the Red Sea (I do not have it available at this time) because they segregate breakfast and diners areas and type of food between -locals- and foreigners. A first in my world travelling and not appreciated. I gave notice to the guide and the resort manager.

3. Did you feel that your holiday benefited local people, and minimized impacts on the environment?

Yes especially when the biggest industry in the area is tourism. For the environmental dimension , is building huge resort in the desert a sustainable industry. Will you be the judge of this?

4. Finally, how would you rate your holiday overall?

Excellent because the people that I met prove to be very interested, interesting and prepared to share their culture.

Read the operator's response here:

Dear valuable customer Louis, I would like to thank you very much for your time and comments, We totally agree with you that sometimes we expect something that is not see on the ground or does not much our expectations, kindly note that Tour Guides in Egypt are based on free lance, work with different companies everyone with his/her separate licence. Our tour guides are very well selected and they are all adapted to Memphis mentality in terms of Quality of Service of Guidance, that should be given to the customers such as not to rush during the visits, being helpful and knowledgeable in Egyptology, we have formulated a number of instructions applied on all our guides to ensure a high standard of Quality of service and assure the customer satisfaction which is our main objective. As for the red sea resort, we have sent a delegation to evaluation the hotels (suppliers) that can match Memphis Norms and the international norms. And definitely we will not use a property that is not appreciated by our customers. Our quality Control department is dedicated to get in direct contact with all our clients in search for their needs, comments, and or complaints aiming at living always up to our clients' expectations and at gaining their satisfaction. Our Quality control team is an integral component of the Highest Management of the company since we consider customer service to be of paramount importance. Guest Comment Forms which we receive at the end of every guest’s stay are regularly monitored by the Quality control department. As far as possible we try to implement the improvements or suggested reforms with our suppliers as well. These comments also give us an insight into customer satisfaction, and help us in planning future programs. We thank you once again for your comments that are taken into a big consideration. We look forward having the chance to welcoming you soon to Egypt. Best regards, Gamal EL Hadary Director of Customer care & Quality Control

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