Anna Kanji review 25 Mar 2017
1. What was the most memorable or exciting part of your holiday?
Horse riding in Vinales; salsa lessons in Havana.
2. What tips would you give other travellers booking this holiday?
Don't book it - it was not good value for money. The service provided by the local guide and the standard of accommodation did not merit the cost.
Some of the casas we were placed in were very poor quality. We were relocated from these on our request. However on one occasion, in Havana, we were told that the casa we had been allocated, which was apart from the rest of the group, was a VIP casa, despite being dark, airless and in a very dilapidated building with dangerous, unearthed bundles of wiring everywhere, dirty corridors, and no casa owner on site. We were told that we would have to pay to be relocated. I had to meet with the local manager the nest day to dispute this, and we lost valuable holiday time.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
The casa owners definitely benefited from us staying with them.
4. Finally, how would you rate your holiday overall?
We had a wonderful trip - but I feel that our best experiences were due to my own initiative and organisation and not through the help of the guide.
Read the operator's response here:
As a result of this feedback we have spoken to the tour leader about offering more information to his guests on tour and being more proactive in suggestions for optional activities and assisting his guests with any such activities. We have offered him additional training in this area to assist him improve these skills.
Cuba is a difficult country to travel at times. There can often be problems with food, running water, ground transport, cancelled flights, cancelled hotel bookings. The country's infrastructure is not ready for such large scale tourism. Our local team will do their very best to prepare traveller's for many of these 'charms' of travel in Cuba.