Robert Bulloch review 24 Mar 2022
1. What was the most memorable or exciting part of your holiday?
We enjoyed everything, but particularly Petra and Wadi Rum. All the hotels we stayed were excellent, although the Holiday Inn at the Dead Sea was rather cold and impersonal with a number of very indifferent staff - which we did not encounter anywhere else.
Our driver, Mr Khaled, was exceptional and the best I have every encountered. His care and attention was outstanding. I did pass this on to the agent in
Amman during a telephone conversation when at the hotel in Aqaba. The organisation in Jordan was very good indeed, and the the other drivers, guides
and representatives were very good indeed. I have nothing but praise for them.
2. What tips would you give other travellers booking this holiday?
I was impressed by the country and everything we saw. I would definitely recommend a short stay in Amman as the rest of the country is much more
interesting, in my opinion.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
I hope that it benefited local people.
4. Finally, how would you rate your holiday overall?
The holiday was exceptional. I regret to say that after two years of dealing with the operator, they fell down badly in the last few weeks. I felt that as they
had had our money for the last 2 years, anything would do. I was appalled at their attitude when I informed them that my baggage had not been included by Royal Jordanian and I had had to pay extra to include. They more or less said this was impossible. I assure you that it was not! This matter has not been sorted out by them and I have asked them NOT to contact me ever again.
You may be assured that I will never book with them again and I am afraid that this sheds a very poor light upon yourselves. Very sad after a very enjoyable
and well organised holiday, but it leaves an extremely nasty taste. Nevertheless, that it how it is.
Read the operator's response here:
We are so pleased you found the holiday exceptional. We’ve done a thorough investigation with our flight consolidator on the issue around the baggage and explained this. The tickets to Jordan included one suitcase per client but unfortunately an extra bag was booked when checking in on line and was charged.
In Jordan we support the Jordan River Foundation which is a wonderful charity helping vulnerable women and children. The Jordan River Foundation is a non-profit organisation which was established with a vision to ensure the wellbeing of children by engaging Jordanians to overcome social challenges, namely child abuse.
During this tour you will have enjoyed an evening at ‘The Petra Kitchen;’ a truly Jordanian experience with local women and authentic furnishings, all crafted by the Women’s Co-operative and Jordan River Foundation.
Established in 1995 by Her Majesty Queen Rania Al Abdullah, since its launch, the foundation has initiated women’s projects to provide employment and enhance their livelihoods making women empowered. This project was much needed in Jordan which continues to generate income for vulnerable families, of which there are many in Jordan.