Eva Doyle review 24 Apr 2017
1. What was the most memorable or exciting part of your holiday?
Unfortunately the most memorable part was the awfulness of our guide. On the
positive side, Sicily is very beautiful if a little run down. Reminded me a lot of the Balkans
2. What tips would you give other travellers booking this holiday?
Be organised with luggage. Very much on the move and mostly staying in one place each night.
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
Too much really for the allocated time
Read the operator's response here:
Firstly, thank you for your comments.
You should have received direct correspondence from us related to your concerns about the leader on your trip. We have explained what went wrong and how on this occasion the leader fell far below our normal high standards. This is not the norm and the leader in question is receiving further training before leading a trip again. We apologise that the leader did not represent our company in the way you or we were anticipating and for the disappointment you felt as a result. Whilst we are aware that we cannot change your experience, we do hope you feel that we have taken the appropriate action to ensure that this situation does not recur and that we have taken your feedback seriously.
We do hope that this explanation provides an adequate response to your review and offers you reassurance that we are continuously working on ensuring our trips are operated at our normal high standard.