Wildlife - Landscape - People

At Responsible Travel we help our customers live their travel dreams, while ensuring local people and wildlife benefit. We also aim to be a catalyst for positive change in the tourism industry.

Responsible Travel is the world's largest online travel company specialising in responsible tourism. We offer over 5,000 holidays, across 180 countries. Every trip on our site is screened for its commitment to responsible tourism. In addition, we are an online publisher, publishing over 400 travel guides and articles.

The company has been around since 2001; we grew rapidly in 2017 and aim to expand further in 2018.


Job vacancies in travel companies


We currently have 2 job vacancies:

  • Holiday Helpdesk Sales Specialist - Responsible Travel: £19,000 - £23,000 plus £3K OTE - Brighton, UK
  • Content writer - Responsible Travel: £23,500 - £25,500 - Brighton, UK
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    Holiday Helpdesk Sales Specialist - Responsible Travel: £19,000 - £23,000 plus £3K OTE - Brighton, UK
    An exciting opportunity has arisen to work on our Help Desk in our Brighton office offering our customers really excellent customer service. Our aim is that every customer leaves us feeling that they've dealt with someone who really cares about them and their travel experience and has delivered a very high standard of service. We hope they'll return to Responsible Travel and tell their friends and family about us.

    The role focuses on helping customers to find the right holiday company for them. In some cases they will have clear idea of the holiday they want and may just require further information and reassurance. In other cases they will need guidance and you will need to expertly determine their requirements in order to discuss different holiday styles and options to ensure you send their holiday enquiry to the most suitable of our tour operators.

    Your main task will be dealing with phone enquiries, and customer travel enquiries via email.

    A key part of this role will be learning about the respective areas of expertise and strengths of the many different tour operators that we market. You should possess outstanding customer service skills, work well to targets and be passionate about both travel and responsible tourism. Ability to multi task, work well under pressure and confidence in dealing with customers both via email and telephone is imperative. Initiative to tackle situations quickly and calmly as they arise is essential. The ideal candidate will have travel sales and customer services background.

    This is a fantastic opportunity to work with the world's leading responsible tourism organisation and become part of our friendly and energetic Brighton team.

    Key skills required
  • A love of looking after customers and getting great satisfaction in delivering really memorable customer service
  • Excellent telephone manner with the ability to build rapport very quickly with customers
  • Be very articulate with a good level of written and spoken English
  • Sound travel knowledge and a passion for travel
  • An empathy with and basic understanding of responsible tourism
  • Be motivated by hitting and beating targets
  • Ability to show initiative and be confident in taking on new tasks
  • Ability to self-manage and prioritise
  • Ability to work under pressure and remain calm and cheerful

  • Remuneration and benefits
    Salary of £19-23,000 per annum depending on experience and £3,000 bonus subject to targets being met.

    Benefits include – being part of generous profit share scheme, the ability to take a half day a month to volunteer with a local cause that you feel passionately about, 1 or 2 full volunteering days out as a company per year providing the Help Desk is suitably staffed. 21 days holiday rising to a max of 26 after 5 years, and a staff health plan.

    Opening hours
    Contracted working hours are 35 hours a week (40 hours including lunch hours).

    Current weekly shifts cover opening hours between 9am and 7pm Monday to Friday, and 10am to 4pm on Saturdays.

    Typical shifts are 10am–6pm or 11am–7pm Monday-Thursday, 10am-6pm Friday, and 10am–4pm Saturdays.

    Please note that the above shifts may change in the future and may include working Sundays and Bank Holidays.

    Part time applications will be considered if you are able to work weekends and public holidays.

    Applications
    Please send a CV and covering letter detailing why you think you would be suitable for this role to tim@responsibletravel.com. Applicants need to be based in the UK at this time. Applications close on 1st May.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, disability, religion/belief, sexual orientation or age.

    No agencies please.

    [Posted: 6 Apr 2018]
     
    Content writer - Responsible Travel: £23,500 - £25,500, depending on experience - Brighton, UK
    About the role
    Responsible Travel is looking for an experienced content writer to be based in our Brighton office. The writer’s main responsibilities will be:

  • An overhaul of the existing product pages, ensuring the visual and written style of these pages meets the high quality of the rest of the website. We are looking for a competent writer who is able to describe the holidays and tours honestly and uniquely – using good SEO practice to increase search rankings and attract new visitors.

  • Writing online travel guides and in depth articles to destinations and activities. We don’t subscribe to typical travel writing clichés or overt marketing language; our writing is honest, chatty, insightful and shows personality.

  • As part of this role, you will receive training in using our database and will be uploading some of the content directly to the website. In addition to this, the writer will be creating and editing content to support the wider business. Examples may include updating published travel guides, carrying out interviews with holiday companies and tourists, and creating campaign copy to use in our marketing and communications activities.

    About you
  • You enjoy inspiring and informing others about destinations, travel ideas and responsible tourism.
  • You have a minimum of three years of experience of writing both longer form articles as well as copywriting for the web.
  • You have demonstrable desk-based research skills.
  • You have experience of rewriting, editing, proofreading and subbing copy.
  • You are to work quickly, accurately and to produce copy to deadlines.
  • SEO experience is desirable.

  • Salary, benefits and application details
  • Salary : £23.5k - £25.5k, depending on experience.
  • Holiday: 21 days’ paid holiday plus bank holidays.
  • Duration: One year fixed term contract, with a view to this becoming permanent.
  • Hours: Full time (9am-5pm, Monday-Friday including a one-hour break). Please note – we are not able to offer this as a part time role.
  • Location: Responsible Travel’s office in Central Brighton. We will consider the option of working from home on certain days, though you will be expected to travel to our Brighton office at least three days per week.

  • To apply, please email vicki@responsibletravel.com by 27th April 2018. Please include:
  • Your CV and a covering letter.
  • Relevant links to or samples of your published work.
  • A 150-word description of a destination of your choice, written in the style of our travel guides.

  • Applications which do not contain all of the above will not be considered.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, disability, religion/belief, sexual orientation or age.

    No agencies please.

    [Posted: 10 Apr 2018]
    Please note: We are based in south-east England, in Brighton (we do not have offices elsewhere) and as we do not operate tours we do not employ guides, tour leaders, activity co-ordinators, trip organisers, or anybody outside the UK.

    Internships

    UK law requires employers to pay the National Minimum Wage for any kind of work, including work experience, internships or placement schemes.

    At present we are only able to offer internships that are fully funded by a third party. We are sorry that we are unable to consider applications for internships where full funding is not already in place. We work mainly with Sussex university, who offer fully funded internships to their students, and would consider students from other fully funded internship programmes. Linked below are a sample of what we may be able to offer. The exact roles we are able to offer to fully funded interns will depend on our requirements at a particular time.


    Internship applications:
    Sorry, all current internship positions have been filled so we're not currently accepting applications for internships. (The only exception to this is the funded University of Sussex placements where advertised by the university.)

    Work experience

    We do offer up to 4 students a year the opportunity to gain work experience at our offices. This year we are already fully booked and are unable to offer any further placements in 2018. Work experience placements do get booked up very fast so if you are interested for 2019 do contact us as early as possible!

    Those on work experience are under no contractual obligation to perform work or provide services and the primary aim is to give you the opportunity to shadow members of the various teams at Responsible Travel. We may come to informal arrangements with someone to carry out a specific task. You offer your time and effort for free. People on work experience do not qualify for the national minimum wage and placements are unpaid. Further details:-

    • There will be no specific hours of work and the opportunity is only open for one full week
    • There will be no outline duties that you are expected to perform
    • We will not rely on work experience placements to fulfil real jobs
    • Placements are one week in duration (we are a small team, from experience this is enough)

    Work experience applications:
    Sorry, all 2018 work experience positions have been filled. To apply for 2019 work experience for one week, please send a covering letter, your CV with details of your specific work interests and when you will be available to lyn@responsibletravel.com

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