Toni Jeffries review 5 Sep 2021
1. What was the most memorable or exciting part of your holiday?
Scenery and the people
2. What tips would you give other travellers booking this holiday?
Be prepared for untouristed challenges
3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?
4. Finally, how would you rate your holiday overall?
Poor communication of ground operators caused frustration
Read the operator's response here:
Thanks for taking the time to send in your feedback .
Comoros is probably our most challenging destination - not so much in terms of the destination itself, but in the fact that the lack of tourism here means that the infrastructure and level of services on the islands is much below what one can expect in other parts of Africa. Few local people have had the constant practice with tourists that helps them both to understand expectations and refine the services that they provide. We are constantly working with our partner here to improve services, but this is not always an easy task and so we try to highlight the issues involved in travelling here in all of the information that we send our travellers.
Despite our best efforts, itís often the case that things in Comoros donít always run as smoothly as we would like, and perhaps we should have made this clearer in the pre-departure information we sent you. That is not to abdicate responsibility - we do of course try our best to continually improve the quality of services here - but it can be a difficult issue to resolve in a country like Comoros. We will be discussing all of the issues that you mentioned in your email to us at length with our local team to see how best we can avoid similar problems in the future.
Thanks again for taking the time to provide us with feedback - this is always really important to us as it helps us to highlight any areas that may need improvement.