2 independent reviews for Spitsbergen Arctic Cruise

Reviews for Spitsbergen Arctic Cruise

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review 16 Jul 2019

1. What was the most memorable or exciting part of your holiday?

Seeing polar bears and wildlife up close and personal!

2. What tips would you give other travellers booking this holiday?

Get the best binoculars and camera that you can get a hold of!

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

It certainly made me aware of the effects of global warming and global human excess...

4. Finally, how would you rate your holiday overall?

excellent!

review 1 Jul 2019

1. What was the most memorable or exciting part of your holiday?

The only close encounter with one polar bear.

2. What tips would you give other travellers booking this holiday?

Have a very clear understanding of what exactly the trip actually entails.

3. Did you feel that your holiday benefited local people, reduced environmental impacts or supported conservation?

Absolutely

4. Finally, how would you rate your holiday overall?

Unfortunately what I understood I would be experiencing was not what I experience at all. The Expedition Leader was more concerned about activities than actually searching for more polar bears. The trip says in search of Polar Bear and Pack Ice but we spent more time hiking and I certainly did not sign up for this at all. The trip was exceptionally expensive and had I understood that we were going to hike and would not have gone on this trip.

Read the operator's response here:

Dear Mish, We’re really sorry to hear that you were disappointed with your trip Mish. We do our best to align our customers with a wildlife expedition that is ideally suited to their aspirations and expectations. Sadly, it seems in your case we didn’t get that quite right. Thank you for taking the time to discuss the trip in detail with us during follow up communication. Your insight will help us fine-tune our information to ensure our customers are better informed in the future. We were also really glad to hear that aside from the disappointment you describe, the trip did have numerous highlights and that there were many aspects of your voyage you did enjoy, including a memorable polar bear encounter. Kind regards, Simon

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