Golden Triangle small group holiday, India

Firstly, we would like to thank you for sharing your experience with us. Information such as yours is valuable to us as it assists in identifying areas which may require improvement while also serving to highlight areas where we are meeting if not exceeding your expectations. It is therefore disappointing to learn that there were certain aspects of your journey which let you down.

We understand that you were disappointed with the quality of the Hotel Kyron. While we have been reliably contracting with the Hotel Kyron for years, we have received feedback over the last several weeks that the quality of the hotel has seriously degraded. Our operations managers have made visits to the hotel, and while the Hotel Kryon then went on a final notice to improve immediately, our team has also looking at contracting new hotels. We do apologise that your experience at the Kyron was not what we would have wanted, and we do appreciate your feedback as that helped bolster this arrangement for the hotel to improve before we ceased doing business with them.

We are also sorry that you did not see how we make an effort to travel in a responsible manner; as a way of clarification we do employ all local leaders to guide our trips and have local operating staff in the countries that we visit, we use locally owned accommodation as opposed to international chains, and we were also the first travel company to ban elephant riding as part of our trips throughout Asia. We truly do endeavour to create a positive impact for our travellers and the communities we travel throughout. We will try to do better in the future so that these benefits will be more observable for our travellers.

Isobel, once again, we are sorry to learn that certain aspects of your trip did not meet your expectations. Your comments have been taken seriously and we hope you do have some wonderful memories from your time in India.